The catalogue Human ResourcesHR Business PartneringJudgment

Service HR4B

Org Design Change

Runs judgment. Starts when a break condition on a live position fires. It runs 4 times a week across 8 stations. 2 of those stations stop for a person and 6 are done by an agent, none of them on the shared spine.

Runs a week

119 in flight right now.

Stations

2 person · 6 agent · 0 spine

Agent share of steps

75%

Autonomy on this service is set at 57% against a ceiling of 58%.

Decisions a person makes

Held by VP HR Business Partnering.

Touchless

17%

Share of runs that complete without anybody opening them.

Timetable against actual

560.6h

Actual 585.5h, 24.9h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person2 stations and 37% of the dwellAgent6 stations and 63% of the dwellShared spine0 stations and 0% of the dwell2 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Frame	Agent	Manager Query Agent	strategy	32h 8m	53h 44m	33	Core HR and Payroll
2	Model options	Agent	Org Health Signal Agent	strategy	12h 1m	24h 52m	6	Core HR and Payroll
3	Cost & risk	Agent	Case Intake & Triage Agent	strategy	38h 47m	46h 19m	15	Core HR and Payroll
4	Draft design	Agent	Policy Interpretation Agent	strategy	49h 39m	79h 43m	27	Core HR and Payroll
5	Challenge	Agent	Restructure Modeling Agent	strategy	62h 41m	140h 8m	16	Core HR and Payroll
6	Works council check Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP HR Business Partnering	policy	101h 54m	171h 37m	3	Core HR and Payroll
7	Ratify Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	VP HR Business Partnering	policy	52h 10m	61h 1m	3	Core HR and Payroll
8	Sequence	Agent	HRBP Orchestrator	strategy	69h 29m	135h 56m	16	Core HR and Payroll

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

4 a week is what the estate records. more

Decisions handed to agents0 of 2

Cheapest decision first. The last gate never moves: something on this service always ends with a person.

People on the gates18 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

616.3h

4 items at 9,244 minutes of decision each.

Agent time a week

1,059h

15,885 minutes an item, which does not compete for a person.

Gate load

98%

Inside capacity, with 13.7h of headroom.

Stations without a person

75%

2 gates left on 8 stations.

Where an item spends its time

37% waiting on a person

63% in the agent lane

An item now takes 25,129 minutes of worked time end to end against 25,129 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Org Design Change

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

8 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

8 stations, nothing waiting, nothing sent back

0 min of 17.5 days

now Frame · Manager Query Agent · 32 hrs

As the ledger has it

the same stations, plus 4 categories the estate already counts

0 min of 18.3 days

now Frame · Manager Query Agent · 32 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

4 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

1 systems attributed

0 of 1 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

8 of 8 stations attributed here · would write back

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: HRBP Orchestrator
That orchestrator’s remit: Owns case work end to end inside Human Resources. Runs 3 lines across 19 stations, drains the repeatable share into the H2R tower, and holds 5 human gates.
Accountable person: VP HR Business Partnering
Sub-function: HR Business Partnering
Shared spine tower: Not on the shared spine
Hand-over points: None — this service stays inside its function

Other services in this sub-function

2 alongside this one

Manager Support CaseHR4A Employee Relations CaseHR4C

What this page is and is not

This is a catalogue of the modeled estate. more