The catalogue Human ResourcesOnboardingTransactional

Service HR3A

Offer-to-Productive

Runs transactional. Starts when a request lands in the queue. It runs 6,488 times a week across 9 stations. One of those stations stops for a person and 8 are done by an agent, 2 of them on the shared spine.

Runs a week

6,488

166 in flight right now.

Stations

1 person · 6 agent · 2 spine

Agent share of steps

89%

Autonomy on this service is set at 80% against a ceiling of 88%.

Decisions a person makes

Held by Director, Employee Experience.

Touchless

87%

Share of runs that complete without anybody opening them.

Timetable against actual

6.5h

Actual 7.8h, 1.3h over the timetable.

Operations

The lane diagram

Read it left to right. more

Person1 station and 43% of the dwellAgent6 stations and 39% of the dwellShared spine2 stations and 18% of the dwell6 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Core HR and Payroll

Recruiting and Applicant Tracking

Core HR and Payroll

Workforce Management

Core HR and Payroll

Recruiting and Applicant Tracking

Workforce Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#	Station	Lane	Who	Layer	Dwell	Target	In flight	System
1	Accept	Agent	Pre-boarding Comms Agent	workflow	8m	16m	28	Core HR and Payroll
2	Contract	GBS	Pre-boarding Comms Agent	gbs	1h 23m	1h 44m	9	Core HR and Payroll
3	Compliance pack	Agent	Provisioning Coordination Agent	workflow	2h 26m	3h 16m	13	Recruiting and Applicant Tracking
4	Right-to-work check Held for a named human when the unit exceeds the onboarding case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Human	Director, Employee Experience	policy	9h 28m	21h 5m	4	Core HR and Payroll
5	Provision IT Hands over at information-technology	Agent	Day-1 Readiness Agent	workflow	1h 4m	1h 20m	43	Workforce Management
6	Payroll setup Hands over at finance	GBS	Pre-boarding Comms Agent	gbs	2h 26m	4h 27m	12	Core HR and Payroll
7	Workspace Hands over at administration	Agent	Onboarding Policy Agent	workflow	1h 14m	2h 47m	19	Core HR and Payroll
8	Day-1 readiness	Agent	Onboarding Orchestrator	workflow	1h 28m	3h 9m	1	Recruiting and Applicant Tracking
9	30-day check	Agent	Pre-boarding Comms Agent	workflow	2h 9m	3h 28m	37	Workforce Management

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more

Move something

Demand100%

6,488 a week is what the estate records. more

Decisions handed to agents0 of 0

This service has at most one gate, so there is nothing to hand over without removing the last human decision.

People on the gates1755 people

Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.

Agent speed100%

100% is the dwell the estate records today. more

Person time a week

61,419.7h

6,488 items at 568 minutes of decision each.

Agent time a week

79,802.4h

738 minutes an item, which does not compete for a person.

Gate load

100%

Inside capacity, with 5.3h of headroom.

Stations without a person

89%

1 gate left on 9 stations.

Where an item spends its time

43% waiting on a person

57% in the agent lane

An item now takes 1,306 minutes of worked time end to end against 1,306 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.

What this model is, on Offer-to-Productive

The simulation is arithmetic on the estate, not a queueing model. more

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking. more

9 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

9 stations, nothing waiting, nothing sent back

0 min of 22 hrs

now Accept · Pre-boarding Comms Agent · 8 min

As the ledger has it

the same stations, plus 5 categories the estate already counts

0 min of 37 hrs

now Accept · Pre-boarding Comms Agent · 8 min

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

5 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

The separation register records a duty conflict against a sub-function and a named post, not against one procedure. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Live observability

Systems this service would touch

Attributed by rule from the function's system list. more

3 systems attributed

0 of 3 returning records

The system register

Core HR and Payroll

Workday HCM · hcm · bidirectional · critical

modeled

5 of 9 stations attributed here · would write back

Recruiting and Applicant Tracking

Greenhouse · hcm · inbound · medium

modeled

2 of 9 stations attributed here · read only

Workforce Management

NICE WFM · service · inbound · medium

modeled

2 of 9 stations attributed here · read only

System attribution is a rule, not a reading. more

Who runs it

Orchestration and accountability

Orchestrated by: Onboarding Orchestrator
That orchestrator’s remit: Owns onboarding case work end to end inside Human Resources. Runs 3 lines across 18 stations, drains the repeatable share into the H2R tower, and holds 1 human gates.
Accountable person: Director, Employee Experience
Sub-function: Onboarding
Shared spine tower: h2r
Hand-over points: information-technology, finance, administration

Other services in this sub-function

2 alongside this one

Rehire & BoomerangHR3B Bulk Cohort OnboardingHR3C

What this page is and is not

This is a catalogue of the modeled estate. more