Service HR2A
Req-to-Offer
Runs transactional. Starts when a request lands in the queue. It runs 4,224 times a week across 11 stations. 2 of those stations stop for a person and 9 are done by an agent, 1 of them on the shared spine.
Runs a week
4,224
275 in flight right now.
Stations
11
2 person · 8 agent · 1 spine
Agent share of steps
82%
Autonomy on this service is set at 70% against a ceiling of 78%.
Decisions a person makes
2
Held by VP Talent Acquisition.
Touchless
82%
Share of runs that complete without anybody opening them.
Timetable against actual
8.3h
Actual 7.0h, 1.3h under the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Intake | Agent | Intake & Req Definition Agent | workflow | 1h 50m | 4h 9m | 34 | Core HR and Payroll |
| 2 | Approve req Held for a named human when the unit exceeds the requisition decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | VP Talent Acquisition | policy | 33m | 1h 2m | 1 | Core HR and Payroll |
| 3 | Post | Agent | Screening Agent | workflow | 2h 6m | 3h 39m | 23 | Recruiting and Applicant Tracking |
| 4 | Source | Agent | Scheduling Agent | workflow | 2h 57m | 3h 50m | 40 | Workforce Management |
| 5 | Screen | Agent | Assessment Agent | workflow | 45m | 1h 30m | 37 | Core HR and Payroll |
| 6 | Interview loop | Agent | Offer Modeling Agent | workflow | 2h 29m | 4h 44m | 38 | Recruiting and Applicant Tracking |
| 7 | Assess | Agent | Candidate Comms Agent | workflow | 1h 25m | 2h 3m | 33 | Workforce Management |
| 8 | Offer model | Agent | Background & Right-to-Work Agent | workflow | 1h 37m | 2h 54m | 19 | Core HR and Payroll |
| 9 | Offer approve Held for a named human when the unit exceeds the requisition decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | VP Talent Acquisition | policy | 42m | 1h 30m | 4 | Core HR and Payroll |
| 10 | Accept | Agent | Hiring Doctrine Agent | workflow | 35m | 43m | 15 | Recruiting and Applicant Tracking |
| 11 | Handoff Hands over at human-resources | GBS | Intake & Req Definition Agent | gbs | 1h 36m | 2h 34m | 31 | Core HR and Payroll |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
11 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
11 stations, nothing waiting, nothing sent back
0 min of 17 hrs
now Intake · Intake & Req Definition Agent · 1.8 hrs
As the ledger has it
the same stations, plus 4 categories the estate already counts
0 min of 36 hrs
now Intake · Intake & Req Definition Agent · 1.8 hrs
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
4 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
3 systems attributed
0 of 3 returning records
Core HR and Payroll
Workday HCM · hcm · bidirectional · critical
6 of 11 stations attributed here · would write back
Recruiting and Applicant Tracking
Greenhouse · hcm · inbound · medium
3 of 11 stations attributed here · read only
Workforce Management
NICE WFM · service · inbound · medium
2 of 11 stations attributed here · read only
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Talent Acquisition Orchestrator
- That orchestrator’s remit
- Owns requisition work end to end inside Human Resources. Runs 4 lines across 27 stations, drains the repeatable share into the H2R tower, and holds 3 human gates.
- Accountable person
- VP Talent Acquisition
- Sub-function
- Talent Acquisition
- Shared spine tower
- h2r
- Hand-over points
- human-resources
Other services in this sub-function
3 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more