Service GB10A
Signal to Improvement
Runs analytical. Starts when a drift signal breaches tolerance. It runs 7 times a week across 7 stations. One of those stations stops for a person and 6 are done by an agent, none of them on the shared spine.
Runs a week
7
159 in flight right now.
Stations
7
1 person · 6 agent · 0 spine
Agent share of steps
86%
Autonomy on this service is set at 70% against a ceiling of 78%.
Decisions a person makes
1
Held by Head of Continuous Improvement.
Touchless
57%
Share of runs that complete without anybody opening them.
Timetable against actual
200.3h
Actual 171.0h, 29.3h under the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Detect waste | Agent | Waste Detection Agent | workflow | 3h 51m | 5h 35m | 14 | Enterprise Data Warehouse |
| 2 | Root cause | Agent | Root Cause Agent | workflow | 8h 26m | 11h 9m | 31 | Group ERP — Financials |
| 3 | Design experiment | Agent | Experiment Design Agent | workflow | 11h 5m | 25h 23m | 22 | Core HR and Payroll |
| 4 | Approve Held for a named human when the unit exceeds the improvement decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Head of Continuous Improvement | policy | 14h 1m | 21h 40m | 8 | Group ERP — Financials |
| 5 | Run | Agent | Idea Intake Agent | workflow | 7h 47m | 13h 1m | 8 | Source-to-Pay Suite |
| 6 | Measure | Agent | Change Adoption Agent | workflow | 9h 28m | 17h 44m | 46 | Invoice Capture and AP Automation |
| 7 | Standardize | Agent | Improvement Policy Agent | workflow | 9h 44m | 19h 35m | 30 | Planning and Consolidation |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
7 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
7 stations, nothing waiting, nothing sent back
0 min of 2.7 days
now Detect waste · Waste Detection Agent · 3.9 hrs
As the ledger has it
the same stations, plus 3 categories the estate already counts
0 min of 2.9 days
now Detect waste · Waste Detection Agent · 3.9 hrs
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
3 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
6 systems attributed
0 of 6 returning records
Group ERP — Financials
SAP S/4HANA · ledger · bidirectional · critical
2 of 7 stations attributed here · would write back
Enterprise Data Warehouse
Snowflake · analytics · inbound · critical
1 of 7 stations attributed here · read only
Core HR and Payroll
Workday HCM · hcm · bidirectional · critical
1 of 7 stations attributed here · would write back
Source-to-Pay Suite
SAP Ariba · procurement · bidirectional · critical
1 of 7 stations attributed here · would write back
Invoice Capture and AP Automation
Basware · procurement · bidirectional · high
1 of 7 stations attributed here · would write back
Planning and Consolidation
Anaplan · ledger · bidirectional · high
1 of 7 stations attributed here · would write back
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Continuous Improvement Orchestrator
- That orchestrator’s remit
- Owns improvement work end to end inside AI GBS & Global Business Services. Runs 3 lines across 17 stations, drains the repeatable share into the AI-OPS tower, and holds 2 human gates.
- Accountable person
- Head of Continuous Improvement
- Sub-function
- Continuous Improvement
- Shared spine tower
- Not on the shared spine
- Hand-over points
- None — this service stays inside its function
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more