Service FI9A
Earnings Cycle
Runs transactional. Starts when a scheduled window opens. It runs 4,301 times a week across 7 stations. 3 of those stations stop for a person and 4 are done by an agent, 2 of them on the shared spine.
Runs a week
4,301
163 in flight right now.
Stations
7
3 person · 2 agent · 2 spine
Agent share of steps
57%
Autonomy on this service is set at 55% against a ceiling of 58%.
Decisions a person makes
3
Held by VP Investor Relations.
Touchless
59%
Share of runs that complete without anybody opening them.
Timetable against actual
25.0h
Actual 21.9h, 3.1h under the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Assemble results | GBS | Investor Relations Orchestrator | gbs | 1h 10m | 2h 7m | 39 | Group ERP — Financials |
| 2 | Draft script | Agent | Peer Benchmark Agent | workflow | 1h 14m | 2h 6m | 29 | Bank Connectivity Gateway |
| 3 | Consistency check | GBS | Peer Benchmark Agent | gbs | 1h 5m | 1h 47m | 44 | Group ERP — Financials |
| 4 | Legal review Held for a named human when the unit exceeds the disclosure item decision envelope, when confidence falls below the floor, or when a policy clause is engaged. Hands over at legal | Human | VP Investor Relations | policy | 1h 8m | 2h 14m | 8 | Group ERP — Financials |
| 5 | CFO approve Held for a named human when the unit exceeds the disclosure item decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | VP Investor Relations | policy | 4h 4m | 6h 59m | 7 | Group ERP — Financials |
| 6 | CEO approve Held for a named human when the unit exceeds the disclosure item decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | VP Investor Relations | policy | 2h 34m | 5h 16m | 4 | Group ERP — Financials |
| 7 | Release | Agent | Investor Relations Orchestrator | workflow | 56m | 1h 5m | 32 | Enterprise Data Warehouse |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
7 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
7 stations, nothing waiting, nothing sent back
0 min of 12 hrs
now Assemble results · Investor Relations Orchestrator · 1.2 hrs
As the ledger has it
the same stations, plus 5 categories the estate already counts
0 min of 39 hrs
now Assemble results · Investor Relations Orchestrator · 1.2 hrs
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
5 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Attestations on this estate are written against intake items, not against procedures, so a step done off the platform cannot be matched to the attestation that covers it. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
3 systems attributed
0 of 3 returning records
Group ERP — Financials
SAP S/4HANA · ledger · bidirectional · critical
5 of 7 stations attributed here · would write back
Bank Connectivity Gateway
SWIFT and host-to-host channels · banking · bidirectional · critical
1 of 7 stations attributed here · would write back
Enterprise Data Warehouse
Snowflake · analytics · inbound · critical
1 of 7 stations attributed here · read only
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Investor Relations Orchestrator
- That orchestrator’s remit
- Owns disclosure item work end to end inside Finance. Runs 3 lines across 17 stations, drains the repeatable share into no shared tower, and holds 5 human gates.
- Accountable person
- VP Investor Relations
- Sub-function
- Investor Relations Support
- Shared spine tower
- Not on the shared spine
- Hand-over points
- legal
Other services in this sub-function
2 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more