Service AD3D
T&E Policy Refresh
Runs judgment. Starts when the annual doctrine review opens. It runs 3 times a week across 6 stations. One of those stations stops for a person and 5 are done by an agent, none of them on the shared spine.
Runs a week
3
141 in flight right now.
Stations
6
1 person · 5 agent · 0 spine
Agent share of steps
83%
Autonomy on this service is set at 77% against a ceiling of 92%.
Decisions a person makes
1
Held by Director, Travel & Expense.
Touchless
46%
Share of runs that complete without anybody opening them.
Timetable against actual
212.3h
Actual 202.6h, 9.7h under the timetable.
Operations
The lane diagram
Read it left to right. more
Operations
Every station in order
The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.
| # | Station | Lane | Who | Layer | Dwell | Target | In flight | System |
|---|---|---|---|---|---|---|---|---|
| 1 | Frame question | Agent | Policy Check Agent | strategy | 21h 9m | 35h 34m | 46 | Group ERP — Financials |
| 2 | Gather evidence | Agent | Booking Optimization Agent | strategy | 30h 6m | 47h 51m | 18 | Group ERP — Financials |
| 3 | Model options | Agent | Receipt Extraction Agent | strategy | 20h 16m | 42h 15m | 18 | Group ERP — Financials |
| 4 | Draft position | Agent | Expense Audit Agent | strategy | 24h 41m | 33h 4m | 37 | Group ERP — Financials |
| 5 | Challenge | Agent | Duplicate & Fraud Agent | strategy | 19h 48m | 33h 17m | 22 | Group ERP — Financials |
| 6 | Ratify Held for a named human when the unit exceeds the expense report decision envelope, when confidence falls below the floor, or when a policy clause is engaged. | Human | Director, Travel & Expense | policy | 42h 38m | 49h 57m | 0 | Group ERP — Financials |
Operations
Run it
Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through. more
The simulation is arithmetic on the estate, not a queueing model. more
How it runs
Run it again, going wrong
The same unit and the same stations, broken the way the estate already records breaking. more
6 stations, walked twice
Once clean, once with the categories the estate counts
This is the same unit on the same stations, breaking. more
No break below was chosen. more
One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.
As written
6 stations, nothing waiting, nothing sent back
0 min of 6.6 days
now Frame question · Policy Check Agent · 21 hrs
As the ledger has it
the same stations, plus 3 categories the estate already counts
0 min of 6.8 days
now Frame question · Policy Check Agent · 21 hrs
What breaks, and where it is counted
No break below was chosen. more
What the two runs say together
3 counted categories land on this procedure. more
What this run cannot claim
These breaks are shown together on one unit so the shape of a bad day fits on one screen. more
Two clocks run. Worked time is the sum of the time the work is actually being done … more
Live observability
Systems this service would touch
Attributed by rule from the function's system list. more
1 systems attributed
0 of 1 returning records
Group ERP — Financials
SAP S/4HANA · ledger · bidirectional · critical
6 of 6 stations attributed here · would write back
System attribution is a rule, not a reading. more
Who runs it
Orchestration and accountability
- Orchestrated by
- Travel & Expense Orchestrator
- That orchestrator’s remit
- Owns expense report work end to end inside Administration. Runs 4 lines across 23 stations, drains the repeatable share into the S2P tower, and holds 3 human gates.
- Accountable person
- Director, Travel & Expense
- Sub-function
- Travel & Expense
- Shared spine tower
- Not on the shared spine
- Hand-over points
- None — this service stays inside its function
Other services in this sub-function
3 alongside this one
What this page is and is not
This is a catalogue of the modeled estate. more