LensReading which lens this session carries.
The catalogueAdministrationFacilities & WorkplaceAnalytical

Service AD1C

Space Reallocation

Runs analytical. Starts when a leader asks the question. It runs 43 times a week across 6 stations. One of those stations stops for a person and 5 are done by an agent, none of them on the shared spine.

Runs a week

43

145 in flight right now.

Stations

6

1 person · 5 agent · 0 spine

Agent share of steps

83%

Autonomy on this service is set at 73% against a ceiling of 86%.

Decisions a person makes

1

Held by Director, Workplace Services.

Touchless

61%

Share of runs that complete without anybody opening them.

Timetable against actual

86.6h

Actual 69.3h, 17.3h under the timetable.

Operations

The lane diagram

Read it left to right.

Person1 station and 10% of the dwellAgent5 stations and 90% of the dwellShared spine0 stations and 0% of the dwell2 crossings between lanes
Human
decides
Agent
does the work
GBS
shared spine
System
attributed by rule
Group ERP — Financials
IT Service Management
Group ERP — Financials
IT Service Management
Group ERP — Financials
Group ERP — Financials
Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Operations

Every station in order

The same stations as a list, with the dwell the estate records against each one and the system a station of that shape would touch.

#StationLaneWhoLayerDwellTargetIn flightSystem
1

Sense occupancy

AgentSpace Utilization Agentworkflow2h 45m4h 55m13Group ERP — Financials
2

Model demand

AgentWork Order Triage Agentworkflow11h 1m18h 4m42IT Service Management
3

Draft plan

AgentPreventive Maintenance Agentworkflow13h 6m22h 54m10Group ERP — Financials
4

Cost impact

Hands over at finance

AgentVendor Dispatch Agentworkflow12h 2m14h 19m29IT Service Management
5

Approve

Held for a named human when the unit exceeds the work order decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

HumanDirector, Workplace Servicespolicy5h 16m10h 32m7Group ERP — Financials
6

Execute

AgentOccupancy Sensing Agentworkflow8h 54m19h 51m44Group ERP — Financials

Operations

Run it

Change the volume, move the autonomy line, release a gate, and watch what happens to the hours in each lane and to the time it takes one run to get through.

Move something
Demand100%
43 a week is what the estate records.
Decisions handed to agents0 of 0
This service has at most one gate, so there is nothing to hand over without removing the last human decision.
People on the gates7 people
Each one is assumed to have 2,100 productive minutes a week, which is 35 hours.
Agent speed100%
100% is the dwell the estate records today.
Person time a week
226.5h
43 items at 316 minutes of decision each.
Agent time a week
2,055.4h
2,868 minutes an item, which does not compete for a person.
Gate load
92%
Inside capacity, with 18.5h of headroom.
Stations without a person
83%
1 gate left on 6 stations.
Where an item spends its time
90% in the agent lane
An item now takes 3,184 minutes of worked time end to end against 3,184 in the recorded estate, a change of +0%. This is worked time, not calendar time: nothing here models a queue or a weekend.
What this model is, on Space Reallocation

The simulation is arithmetic on the estate, not a queueing model.

How it runs

Run it again, going wrong

The same unit and the same stations, broken the way the estate already records breaking.

6 stations, walked twice

Once clean, once with the categories the estate counts

This is the same unit on the same stations, breaking.

No break below was chosen.

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

6 stations, nothing waiting, nothing sent back

0 min of 2.2 days

now Sense occupancy · Space Utilization Agent · 2.8 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 2.4 days

now Sense occupancy · Space Utilization Agent · 2.8 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen.

What the two runs say together

3 counted categories land on this procedure.

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen.

Two clocks run. Worked time is the sum of the time the work is actually being done …

Live observability

Systems this service would touch

Attributed by rule from the function's system list.

2 systems attributed

0 of 2 returning records

The system register

Group ERP — Financials

SAP S/4HANA · ledger · bidirectional · critical

modeled

4 of 6 stations attributed here · would write back

IT Service Management

ServiceNow ITSM · itsm · bidirectional · high

modeled

2 of 6 stations attributed here · would write back

System attribution is a rule, not a reading.

Who runs it

Orchestration and accountability

Orchestrated by
Workplace Operations Orchestrator
That orchestrator’s remit
Owns work order work end to end inside Administration. Runs 4 lines across 24 stations, drains the repeatable share into the S2P tower, and holds 2 human gates.
Accountable person
Director, Workplace Services
Sub-function
Facilities & Workplace
Shared spine tower
Not on the shared spine
Hand-over points
finance

Other services in this sub-function

3 alongside this one

Work Order to CloseAD1APreventive Maintenance CycleAD1BWorkplace Model PositionAD1D

What this page is and is not

This is a catalogue of the modeled estate.