Prove · baseline BL-086
Service Delivery Management
Service Delivery Management, all regions, as run before the agents were switched on. more
How it was measured
Time and motion
Sign-off
Who accepted this as the number to beat
Where the benefit lands
Account and cost center this baseline reconciles to
Benefit lines resting on this baseline
5 lines · $6.28m claimed · $5.13m realized · $1.66m verified
| Period | Category | Claimed | Realized | Verified | Status | Variance | Journal |
|---|---|---|---|---|---|---|---|
| FY25 Q3 | Outsourced cost | $809.4k | $736.5k | $685.0k | Partly verified | Timing Benefit landed one period later than claimed. more | JV-2025Q3-0166 |
| FY25 Q4 | Outsourced cost | $1.18m | $1.03m | $972.4k | Partly verified | Scope Scope drifted after the baseline was signed. more | JV-2025Q4-0167 |
| FY26 Q1 | Outsourced cost | $1.50m | $1.07m | not verified | Not verified | Scope Scope drifted after the baseline was signed. more | not posted |
| FY26 Q2 | Outsourced cost | $1.79m | $1.42m | not verified | Not verified | Timing Benefit landed one period later than claimed. more | not posted |
| FY26 Q3 | Outsourced cost | $1.00m | $871.8k | not verified | Period open | Period open The period is not closed. more | not posted |
A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. more
The measurement window ran FY25 Q1, thirteen weeks over a sample of 6,953. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.
2 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.