LensReading which lens this session carries.

Prove · baseline BL-080

Incentive Compensation

Incentive Compensation, all regions, as run before the agents were switched on. Owner at the time of measurement: Director, Sales Compensation.

Baseline register
Status
Locked and signed
confidence 0.75
Cost per unit
$18.11
188,188 units in the window
Cycle time
39.8 hrs
pre-agent, measured end to end
Quality
94.5%
first-pass yield
Claimed on this baseline
$7.07m
$4.12m independently verified
Posted to the ledger
3 of 5
cash lines with a journal reference

How it was measured

Time and motion

Method
Time and motion
Method note
Observed task timing on a case sample, extrapolated to the population. Extrapolation error is carried, not removed.
Window
FY24 Q4, thirteen weeks
Sample
7,528
Confidence in the method
0.75

Sign-off

Who accepted this as the number to beat

Status
Locked and signed
Signed by
Ravi Menon
Role
Finance Business Partner, Commercial
Signed
18.4 months ago
Caveat carried with the number
Locked and signed, but the method carries extrapolation error that is not removed. Treat the figure as a range, not a point.

Where the benefit lands

Account and cost center this baseline reconciles to

General ledger account
6500 · Outsourced services, shared centers
Managed-service fees for the shared towers. Volume-priced, so a throughput change moves this account within one billing cycle.
Corporate GL · Third party · owner Sofia Lindqvist, Finance Business Partner, Operations
Cost center
CC-1010 · Sales
Global · owner Ravi Menon · annual budget $21.78m
Salesfunction viewEV-BL-080evidence chain

Benefit lines resting on this baseline

5 lines · $7.07m claimed · $5.88m realized · $4.12m verified

PeriodCategoryClaimedRealizedVerifiedStatusVarianceJournal
FY25 Q3Outsourced cost$910.5k$573.6knot verifiedNot verified
Rate
The blended labor rate used in the claim sits above the rate actually charged to the cost center.
not posted
FY25 Q4Outsourced cost$1.32m$1.23m$1.12mPartly verified
Volume
Seasonal volume ran ahead of baseline, which flatters the realized figure rather than the claim.
JV-2025Q4-0157
FY26 Q1Outsourced cost$1.69m$1.66m$1.64mVerified
Within tolerance
Claimed, realized and verified agree inside the tolerance the controller set for this account.
JV-2026Q1-0158
FY26 Q2Outsourced cost$2.02m$1.49m$1.36mPartly verified
Timing
Benefit landed one period later than claimed. The run rate is intact; the period attribution was wrong.
JV-2026Q2-0159
FY26 Q3Outsourced cost$1.13m$924.4knot verifiedPeriod open
Period open
The period is not closed. The realized figure is a run rate, not a result, and nothing in it has been verified.
not posted
What this record is, and what it is not

A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. Modeled numbers demonstrate the instrument and prove nothing about the business case.

The measurement window ran FY24 Q4, thirteen weeks over a sample of 7,528. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.

3 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.