LensReading which lens this session carries.

Prove · baseline BL-077

Booking & Order Management

Booking & Order Management, all regions, as run before the agents were switched on.

Baseline register

How it was measured

System extract

Method
System extract
Method note
Transaction counts and stage timestamps pulled from the system of record across the whole measurement window.
Window
FY25 Q1, thirteen weeks
Sample
103,818
Confidence in the method
0.90

Sign-off

Who accepted this as the number to beat

Status
Locked and signed
Signed by
Ravi Menon
Role
Finance Business Partner, Commercial
Signed
15.3 months ago
Caveat carried with the number
Locked and signed. The window is a full quarter and the method leaves an audit trail that can be re-performed.

Where the benefit lands

Account and cost center this baseline reconciles to

General ledger account
6500 · Outsourced services, shared centers
Managed-service fees for the shared towers.
Corporate GL · Third party · owner Sofia Lindqvist, Finance Business Partner, Operations
Cost center
CC-1030 · Revenue Growth Management
Global · owner Ravi Menon · annual budget $28.68m
Revenue Growth Managementfunction viewEV-BL-077evidence chain

Benefit lines resting on this baseline

10 lines · $7.10m claimed · $5.67m realized · $2.06m verified

PeriodCategoryClaimedRealizedVerifiedStatusVarianceJournal
FY25 Q3Outsourced cost$915.2k$631.5k$574.7kPartly verified
Rate
The blended labor rate used in the claim sits above the rate actually charged to the cost center.
JV-2025Q3-0149
FY25 Q4Outsourced cost$1.33m$957.1knot verifiedNot verified
Scope
Scope drifted after the baseline was signed.
not posted
FY26 Q1Outsourced cost$1.70m$1.31mnot verifiedNot verified
Unexplained
Internal audit could not trace part of the realized figure to a driver.
not posted
FY26 Q2Outsourced cost$2.03m$1.72m$1.48mPartly verified
Method mismatch
The baseline was measured by survey and the realized figure by system extract.
JV-2026Q2-0150
FY26 Q3Outsourced cost$1.13m$1.05mnot verifiedPeriod open
Period open
The period is not closed.
not posted
FY25 Q3Cycle time$201.4k$124.8knot verifiedNon cash
Non cash
This is a cycle time or quality improvement.
not posted
FY25 Q4Cycle time$292.4k$210.6knot verifiedNon cash
Non cash
This is a cycle time or quality improvement.
not posted
FY26 Q1Cycle time$373.9k$344.0knot verifiedNon cash
Non cash
This is a cycle time or quality improvement.
not posted
FY26 Q2Cycle time$445.9k$338.8knot verifiedNon cash
Non cash
This is a cycle time or quality improvement.
not posted
FY26 Q3Cycle time$249.3k$149.6knot verifiedNon cash
Non cash
This is a cycle time or quality improvement.
not posted
What this record is, and what it is not

A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure.

The measurement window ran FY25 Q1, thirteen weeks over a sample of 103,818. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.

2 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.