LensReading which lens this session carries.

Prove · baseline BL-073

Exit Management

Exit Management, all regions, as run before the agents were switched on. Owner at the time of measurement: Director, Employee Relations.

Baseline register
Status
Locked and signed
confidence 0.90
Cost per unit
$44.58
90,246 units in the window
Cycle time
20.6 hrs
pre-agent, measured end to end
Quality
87.0%
first-pass yield
Claimed on this baseline
$7.43m
$3.16m independently verified
Posted to the ledger
3 of 5
cash lines with a journal reference

How it was measured

System extract

Method
System extract
Method note
Transaction counts and stage timestamps pulled from the system of record across the whole measurement window. No sampling.
Window
FY25 Q1, thirteen weeks
Sample
90,246
Confidence in the method
0.90

Sign-off

Who accepted this as the number to beat

Status
Locked and signed
Signed by
Daniel Okoye
Role
Finance Business Partner, Technology
Signed
15.2 months ago
Caveat carried with the number
Locked and signed. The window is a full quarter and the method leaves an audit trail that can be re-performed.

Where the benefit lands

Account and cost center this baseline reconciles to

General ledger account
6500 · Outsourced services, shared centers
Managed-service fees for the shared towers. Volume-priced, so a throughput change moves this account within one billing cycle.
Corporate GL · Third party · owner Sofia Lindqvist, Finance Business Partner, Operations
Cost center
CC-4020 · Human Resources
Global · owner Marta Alvarez · annual budget $22.88m
Human Resourcesfunction viewEV-BL-073evidence chain

Benefit lines resting on this baseline

10 lines · $7.43m claimed · $5.93m realized · $3.16m verified

PeriodCategoryClaimedRealizedVerifiedStatusVarianceJournal
FY25 Q3Outsourced cost$956.7k$660.1k$534.7kPartly verified
Rate
The blended labor rate used in the claim sits above the rate actually charged to the cost center.
JV-2025Q3-0140
FY25 Q4Outsourced cost$1.39m$1.10mnot verifiedNot verified
Scope
Scope drifted after the baseline was signed. The added work is real but it is not this baseline.
not posted
FY26 Q1Outsourced cost$1.78m$1.33m$1.09mPartly verified
Scope
Scope drifted after the baseline was signed. The added work is real but it is not this baseline.
JV-2026Q1-0141
FY26 Q2Outsourced cost$2.12m$1.76m$1.53mPartly verified
Timing
Benefit landed one period later than claimed. The run rate is intact; the period attribution was wrong.
JV-2026Q2-0142
FY26 Q3Outsourced cost$1.18m$1.08mnot verifiedPeriod open
Period open
The period is not closed. The realized figure is a run rate, not a result, and nothing in it has been verified.
not posted
FY25 Q3Cycle time$210.5k$147.3knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY25 Q4Cycle time$305.7k$220.1knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY26 Q1Cycle time$390.9k$351.8knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY26 Q2Cycle time$466.0k$344.9knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY26 Q3Cycle time$260.6k$242.3knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
What this record is, and what it is not

A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. Modeled numbers demonstrate the instrument and prove nothing about the business case.

The measurement window ran FY25 Q1, thirteen weeks over a sample of 90,246. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.

3 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.