LensReading which lens this session carries.

Prove · baseline BL-068

Compliance & Ethics

Compliance & Ethics, all regions, as run before the agents were switched on. Owner at the time of measurement: Chief Compliance Officer.

Baseline register
Status
Contested
confidence 0.49
Cost per unit
$16.88
212,472 units in the window
Cycle time
38.8 hrs
pre-agent, measured end to end
Quality
92.8%
service level attainment
Claimed on this baseline
$7.97m
$0 independently verified
Posted to the ledger
0 of 5
cash lines with a journal reference

How it was measured

Activity survey

Method
Activity survey
Method note
Self-reported effort allocation collected from the team. Recall bias is not corrected for and the result is not lockable on its own.
Window
FY24 Q3, thirteen weeks
Sample
4,249
Confidence in the method
0.49

Sign-off

Who accepted this as the number to beat

Status
Contested
Signed by
Tobias Renn
Role
Director, Business Finance
Signed
21.3 months ago
Challenged by
Grace Abbott, Head of Internal Audit
Caveat carried with the number
Signed and then challenged. The challenge is open, so every benefit line resting on this baseline is shown as disputed rather than netted off.

Where the benefit lands

Account and cost center this baseline reconciles to

General ledger account
6500 · Outsourced services, shared centers
Managed-service fees for the shared towers. Volume-priced, so a throughput change moves this account within one billing cycle.
Corporate GL · Third party · owner Sofia Lindqvist, Finance Business Partner, Operations
Cost center
CC-2010 · Legal
Global · owner Sofia Lindqvist · annual budget $44.17m
Legalfunction view

Benefit lines resting on this baseline

10 lines · $7.97m claimed · $6.26m realized · $0 verified

PeriodCategoryClaimedRealizedVerifiedStatusVarianceJournal
FY25 Q3Outsourced cost$1.03m$719.0knot verifiedDisputed
Rate
The blended labor rate used in the claim sits above the rate actually charged to the cost center.
not posted
FY25 Q4Outsourced cost$1.49m$1.40mnot verifiedDisputed
Unexplained
Internal audit could not trace part of the realized figure to a driver. The untraced amount stays in the variance column.
not posted
FY26 Q1Outsourced cost$1.91m$1.39mnot verifiedDisputed
Unexplained
Internal audit could not trace part of the realized figure to a driver. The untraced amount stays in the variance column.
not posted
FY26 Q2Outsourced cost$2.27m$1.48mnot verifiedDisputed
Timing
Benefit landed one period later than claimed. The run rate is intact; the period attribution was wrong.
not posted
FY26 Q3Outsourced cost$1.27m$1.27mnot verifiedPeriod open
Period open
The period is not closed. The realized figure is a run rate, not a result, and nothing in it has been verified.
not posted
FY25 Q3Cycle time$226.0k$169.5knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY25 Q4Cycle time$328.2k$203.5knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY26 Q1Cycle time$419.7k$365.1knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY26 Q2Cycle time$500.4k$340.2knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY26 Q3Cycle time$279.8k$235.0knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
What this record is, and what it is not

A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. Modeled numbers demonstrate the instrument and prove nothing about the business case.

The measurement window ran FY24 Q3, thirteen weeks over a sample of 4,249. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.

0 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.