LensReading which lens this session carries.

Prove · baseline BL-046

Facilities & Workplace

Facilities & Workplace, all regions, as run before the agents were switched on. Owner at the time of measurement: Director, Workplace Services.

Baseline register
Status
Locked and signed
confidence 0.93
Cost per unit
$33.92
132,249 units in the window
Cycle time
38.8 hrs
pre-agent, measured end to end
Quality
93.9%
defect escape rate, inverted
Claimed on this baseline
$11.00m
$4.32m independently verified
Posted to the ledger
3 of 5
cash lines with a journal reference

How it was measured

System extract

Method
System extract
Method note
Transaction counts and stage timestamps pulled from the system of record across the whole measurement window. No sampling.
Window
FY24 Q4, thirteen weeks
Sample
132,249
Confidence in the method
0.93

Sign-off

Who accepted this as the number to beat

Status
Locked and signed
Signed by
Helena Marsh
Role
VP Financial Planning and Analysis
Signed
18.9 months ago
Caveat carried with the number
Locked and signed. The window is a full quarter and the method leaves an audit trail that can be re-performed.

Where the benefit lands

Account and cost center this baseline reconciles to

General ledger account
6500 · Outsourced services, shared centers
Managed-service fees for the shared towers. Volume-priced, so a throughput change moves this account within one billing cycle.
Corporate GL · Third party · owner Sofia Lindqvist, Finance Business Partner, Operations
Cost center
CC-5010 · Administration
Global · owner Marta Alvarez · annual budget $33.17m
Administrationfunction viewEV-BL-046evidence chain

Benefit lines resting on this baseline

10 lines · $11.00m claimed · $9.21m realized · $4.32m verified

PeriodCategoryClaimedRealizedVerifiedStatusVarianceJournal
FY25 Q3Outsourced cost$1.42m$1.05m$880.8kPartly verified
Method mismatch
The baseline was measured by survey and the realized figure by system extract. The two are not comparable without a bridge, and no bridge has been built.
JV-2025Q3-0094
FY25 Q4Outsourced cost$2.06m$1.91m$1.53mPartly verified
Scope
Scope drifted after the baseline was signed. The added work is real but it is not this baseline.
JV-2025Q4-0095
FY26 Q1Outsourced cost$2.63m$2.74mnot verifiedNot verified
Unexplained
Internal audit could not trace part of the realized figure to a driver. The untraced amount stays in the variance column.
not posted
FY26 Q2Outsourced cost$3.14m$2.16m$1.91mPartly verified
Method mismatch
The baseline was measured by survey and the realized figure by system extract. The two are not comparable without a bridge, and no bridge has been built.
JV-2026Q2-0096
FY26 Q3Outsourced cost$1.75m$1.35mnot verifiedPeriod open
Period open
The period is not closed. The realized figure is a run rate, not a result, and nothing in it has been verified.
not posted
FY25 Q3Quality$311.7k$208.9knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY25 Q4Quality$452.7k$362.2knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY26 Q1Quality$578.9k$358.9knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY26 Q2Quality$690.3k$559.1knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
FY26 Q3Quality$385.9k$250.9knot verifiedNon cash
Non cash
This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving.
not posted
What this record is, and what it is not

A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. Modeled numbers demonstrate the instrument and prove nothing about the business case.

The measurement window ran FY24 Q4, thirteen weeks over a sample of 132,249. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.

3 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.