Prove · baseline BL-046

Facilities & Workplace

Facilities & Workplace, all regions, as run before the agents were switched on. more

Baseline register

How it was measured

System extract

Method

System extract

Method note

Transaction counts and stage timestamps pulled from the system of record across the whole measurement window. more

Window

FY24 Q4, thirteen weeks

Sample

132,249

Confidence in the method

0.93

Sign-off

Who accepted this as the number to beat

Status

Locked and signed

Signed by

Helena Marsh

Role

VP Financial Planning and Analysis

Signed

18.9 months ago

Caveat carried with the number

Locked and signed. The window is a full quarter and the method leaves an audit trail that can be re-performed.

Where the benefit lands

Account and cost center this baseline reconciles to

General ledger account

6500 · Outsourced services, shared centers

Managed-service fees for the shared towers. more

Corporate GL · Third party · owner Sofia Lindqvist, Finance Business Partner, Operations

Cost center

CC-5010 · Administration

Global · owner Marta Alvarez · annual budget $33.17m

Administrationfunction view EV-BL-046evidence chain

Benefit lines resting on this baseline

10 lines · $11.00m claimed · $9.21m realized · $4.32m verified

Period	Category	Claimed	Realized	Verified	Status	Variance	Journal
FY25 Q3	Outsourced cost	$1.42m	$1.05m	$880.8k	Partly verified	Method mismatch The baseline was measured by survey and the realized figure by system extract. more	JV-2025Q3-0094
FY25 Q4	Outsourced cost	$2.06m	$1.91m	$1.53m	Partly verified	Scope Scope drifted after the baseline was signed. more	JV-2025Q4-0095
FY26 Q1	Outsourced cost	$2.63m	$2.74m	not verified	Not verified	Unexplained Internal audit could not trace part of the realized figure to a driver. more	not posted
FY26 Q2	Outsourced cost	$3.14m	$2.16m	$1.91m	Partly verified	Method mismatch The baseline was measured by survey and the realized figure by system extract. more	JV-2026Q2-0096
FY26 Q3	Outsourced cost	$1.75m	$1.35m	not verified	Period open	Period open The period is not closed. more	not posted
FY25 Q3	Quality	$311.7k	$208.9k	not verified	Non cash	Non cash This is a cycle time or quality improvement. more	not posted
FY25 Q4	Quality	$452.7k	$362.2k	not verified	Non cash	Non cash This is a cycle time or quality improvement. more	not posted
FY26 Q1	Quality	$578.9k	$358.9k	not verified	Non cash	Non cash This is a cycle time or quality improvement. more	not posted
FY26 Q2	Quality	$690.3k	$559.1k	not verified	Non cash	Non cash This is a cycle time or quality improvement. more	not posted
FY26 Q3	Quality	$385.9k	$250.9k	not verified	Non cash	Non cash This is a cycle time or quality improvement. more	not posted

What this record is, and what it is not

A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. more

The measurement window ran FY24 Q4, thirteen weeks over a sample of 132,249. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.

3 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.