Prove · baseline BL-034
Expansion & Renewals
Expansion & Renewals, all regions, as run before the agents were switched on. more
How it was measured
Time and motion
Sign-off
Who accepted this as the number to beat
Where the benefit lands
Account and cost center this baseline reconciles to
Benefit lines resting on this baseline
5 lines · $12.91m claimed · $11.06m realized · $0 verified
| Period | Category | Claimed | Realized | Verified | Status | Variance | Journal |
|---|---|---|---|---|---|---|---|
| FY25 Q3 | Outsourced cost | $1.66m | $1.55m | not verified | Not verified | Volume Seasonal volume ran ahead of baseline, which flatters the realized figure rather than the claim. | not posted |
| FY25 Q4 | Outsourced cost | $2.42m | $2.17m | not verified | Not verified | Method mismatch The baseline was measured by survey and the realized figure by system extract. more | not posted |
| FY26 Q1 | Outsourced cost | $3.09m | $3.21m | not verified | Not verified | Rate The blended labor rate used in the claim sits above the rate actually charged to the cost center. | not posted |
| FY26 Q2 | Outsourced cost | $3.68m | $2.54m | not verified | Not verified | Scope Scope drifted after the baseline was signed. more | not posted |
| FY26 Q3 | Outsourced cost | $2.06m | $1.59m | not verified | Period open | Period open The period is not closed. more | not posted |
A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. more
The measurement window ran FY25 Q1, thirteen weeks over a sample of 9,779. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.
0 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.