Prove · baseline BL-011
Executive Support
Executive Support, all regions, as run before the agents were switched on. more
How it was measured
Time and motion
Sign-off
Who accepted this as the number to beat
Where the benefit lands
Account and cost center this baseline reconciles to
Benefit lines resting on this baseline
5 lines · $19.30m claimed · $16.71m realized · $9.21m verified
| Period | Category | Claimed | Realized | Verified | Status | Variance | Journal |
|---|---|---|---|---|---|---|---|
| FY25 Q3 | Labor cost | $2.49m | $2.09m | $1.69m | Partly verified | Method mismatch The baseline was measured by survey and the realized figure by system extract. more | JV-2025Q3-0021 |
| FY25 Q4 | Labor cost | $3.61m | $3.14m | not verified | Not verified | Volume Seasonal volume ran ahead of baseline, which flatters the realized figure rather than the claim. | not posted |
| FY26 Q1 | Labor cost | $4.62m | $3.05m | $2.62m | Partly verified | Unexplained Internal audit could not trace part of the realized figure to a driver. more | JV-2026Q1-0022 |
| FY26 Q2 | Labor cost | $5.51m | $5.56m | $4.89m | Partly verified | Timing Benefit landed one period later than claimed. more | JV-2026Q2-0023 |
| FY26 Q3 | Labor cost | $3.08m | $2.86m | not verified | Period open | Period open The period is not closed. more | not posted |
A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. more
The measurement window ran FY24 Q4, thirteen weeks over a sample of 7,204. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.
3 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.