Prove · baseline BL-007

R2R Control Tower

R2R Control Tower, all regions, as run before the agents were switched on. more

Baseline register

How it was measured

Time and motion

Method

Time and motion

Method note

Observed task timing on a case sample, extrapolated to the population. more

Window

FY25 Q1, thirteen weeks

Sample

10,269

Confidence in the method

0.72

Sign-off

Who accepted this as the number to beat

Status

Locked and signed

Signed by

Sofia Lindqvist

Role

Finance Business Partner, Operations

Signed

15.2 months ago

Caveat carried with the number

Locked and signed, but the method carries extrapolation error that is not removed. more

Where the benefit lands

Account and cost center this baseline reconciles to

General ledger account

6500 · Outsourced services, shared centers

Managed-service fees for the shared towers. more

Corporate GL · Third party · owner Sofia Lindqvist, Finance Business Partner, Operations

Cost center

CC-5030 · AI GBS, function line

Global · owner Sofia Lindqvist · annual budget $33.34m

AI GBS & Global Business Servicesfunction view EV-BL-007evidence chain

Benefit lines resting on this baseline

5 lines · $20.14m claimed · $17.74m realized · $4.71m verified

Period	Category	Claimed	Realized	Verified	Status	Variance	Journal
FY25 Q3	Outsourced cost	$2.60m	$1.84m	$1.64m	Partly verified	Volume Seasonal volume ran ahead of baseline, which flatters the realized figure rather than the claim.	JV-2025Q3-0016
FY25 Q4	Outsourced cost	$3.77m	$3.81m	not verified	Not verified	Method mismatch The baseline was measured by survey and the realized figure by system extract. more	not posted
FY26 Q1	Outsourced cost	$4.82m	$3.57m	$3.07m	Partly verified	Method mismatch The baseline was measured by survey and the realized figure by system extract. more	JV-2026Q1-0017
FY26 Q2	Outsourced cost	$5.75m	$5.63m	not verified	Not verified	Scope Scope drifted after the baseline was signed. more	not posted
FY26 Q3	Outsourced cost	$3.21m	$2.89m	not verified	Period open	Period open The period is not closed. more	not posted

What this record is, and what it is not

A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. more

The measurement window ran FY25 Q1, thirteen weeks over a sample of 10,269. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.

2 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.