Prove · baseline BL-005
H2R Control Tower
H2R Control Tower, all regions, as run before the agents were switched on. Owner at the time of measurement: Tower Lead, Hire-to-Retire.
How it was measured
System extract
Sign-off
Who accepted this as the number to beat
Where the benefit lands
Account and cost center this baseline reconciles to
Benefit lines resting on this baseline
10 lines · $20.33m claimed · $17.97m realized · $13.66m verified
| Period | Category | Claimed | Realized | Verified | Status | Variance | Journal |
|---|---|---|---|---|---|---|---|
| FY25 Q3 | Outsourced cost | $2.62m | $1.99m | $1.97m | Verified | Volume Seasonal volume ran ahead of baseline, which flatters the realized figure rather than the claim. | JV-2025Q3-0012 |
| FY25 Q4 | Outsourced cost | $3.80m | $3.61m | $3.29m | Partly verified | Timing Benefit landed one period later than claimed. The run rate is intact; the period attribution was wrong. | JV-2025Q4-0013 |
| FY26 Q1 | Outsourced cost | $4.86m | $4.67m | $4.06m | Partly verified | Rate The blended labor rate used in the claim sits above the rate actually charged to the cost center. | JV-2026Q1-0014 |
| FY26 Q2 | Outsourced cost | $5.80m | $5.10m | $4.34m | Partly verified | Volume Seasonal volume ran ahead of baseline, which flatters the realized figure rather than the claim. | JV-2026Q2-0015 |
| FY26 Q3 | Outsourced cost | $3.24m | $2.59m | not verified | Period open | Period open The period is not closed. The realized figure is a run rate, not a result, and nothing in it has been verified. | not posted |
| FY25 Q3 | Cycle time | $576.1k | $409.1k | not verified | Non cash | Non cash This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving. | not posted |
| FY25 Q4 | Cycle time | $836.8k | $702.9k | not verified | Non cash | Non cash This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving. | not posted |
| FY26 Q1 | Cycle time | $1.07m | $856.0k | not verified | Non cash | Non cash This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving. | not posted |
| FY26 Q2 | Cycle time | $1.28m | $778.2k | not verified | Non cash | Non cash This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving. | not posted |
| FY26 Q3 | Cycle time | $713.3k | $549.2k | not verified | Non cash | Non cash This is a cycle time or quality improvement. It has no journal entry, so it is carried outside the amount reconciled to the ledger rather than converted into a saving. | not posted |
A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. Modeled numbers demonstrate the instrument and prove nothing about the business case.
The measurement window ran FY24 Q3, thirteen weeks over a sample of 331,838. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.
4 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.