Prove · baseline BL-003
Territory & Comp Ops
Territory & Comp Ops, all regions, as run before the agents were switched on. more
How it was measured
Invoice reconstruction
Sign-off
Who accepted this as the number to beat
Where the benefit lands
Account and cost center this baseline reconciles to
Benefit lines resting on this baseline
5 lines · $23.52m claimed · $18.97m realized · $13.17m verified
| Period | Category | Claimed | Realized | Verified | Status | Variance | Journal |
|---|---|---|---|---|---|---|---|
| FY25 Q3 | Outsourced cost | $3.03m | $3.00m | not verified | Not verified | Unexplained Internal audit could not trace part of the realized figure to a driver. more | not posted |
| FY25 Q4 | Outsourced cost | $4.40m | $2.82m | $2.76m | Verified | Method mismatch The baseline was measured by survey and the realized figure by system extract. more | JV-2025Q4-0006 |
| FY26 Q1 | Outsourced cost | $5.63m | $5.40m | $5.24m | Verified | Timing Benefit landed one period later than claimed. more | JV-2026Q1-0007 |
| FY26 Q2 | Outsourced cost | $6.71m | $5.17m | $5.17m | Verified | Volume Seasonal volume ran ahead of baseline, which flatters the realized figure rather than the claim. | JV-2026Q2-0008 |
| FY26 Q3 | Outsourced cost | $3.75m | $2.59m | not verified | Period open | Period open The period is not closed. more | not posted |
A benefit realization ledger reconciled to a general ledger needs the customer’s actual baseline figures and account structure. more
The measurement window ran FY25 Q2, eight weeks, shortened over a sample of 24,907. That sample size is on the page because a baseline drawn from twelve cases and one drawn from forty thousand are not the same instrument, and averaging them into a single confidence figure would hide which one you are looking at.
3 of 5 cash lines resting on this baseline carry a journal reference. A benefit line with no journal reference has not touched the general ledger, so it is shown as claimed rather than counted as realized cash.