Standard operating procedures · Supply Chain
The Supply Chain procedure manual
33 written procedures across 11 teams, made of 178 numbered steps. 30 of those steps are a person deciding and 148 are agent work … more
Procedures
33
Median 5 steps long.
Numbered steps
178
Every one carries exactly one actor.
Decision points
30
17% of this function's steps stop for a person.
Agent steps
148
65 of them on the shared spine.
Named agents
91
Registered against the teams inside this function.
Units a week
114,337
Across every procedure in this manual.
Who this manual belongs to
Accountability above the procedures
Accountable
Chief Supply Chain Officer
The end of the escalation path for every procedure in this manual. more
Chief of staff
Supply Chain Chief of Staff
Holds the operating rhythm of the function: the cadence these procedures are reviewed on and the queue of changes waiting to be made to them.
Autonomy across this function
72% now · 83% target
This is the function’s declared autonomy, not a reading taken from the procedures. Measured off the procedures themselves, 83% of the steps in this manual run without a person. The two are different questions and they do not have to agree.
The service level
Plan publication to the network
cycle-time · target 12 hrs · Per planning cycle
Attainment is 96.3% against a target of 12 hrs.
Cycle trigger to plan published.
Governance gates on this function
4 declared
These are rules about the function as a whole, not about one procedure. more
| Gate | What trips it | Who releases it | Clock | Waivable |
|---|---|---|---|---|
Weekly plan change above 10% approval | Replanning that shifts more than 10% of a weekly production or replenishment plan | Planning lead | 4 hours | No |
Premium freight above $50,000 approval | Any expedite decision above $50,000 | Logistics director | 2 hours | No |
Customer allocation decision approval | Any allocation that reduces a committed customer quantity | CSCO with Sales | Same day | No |
Plan-stability monitor oversight | Continuous check for order amplification and repeated replanning signatures | Supply Chain Chief of Staff | Continuous | No |
Run any procedure in this manual
33 to choose from
This is a run, not a forecast. One unit enters the procedure and is walked station by station in the recorded order, each station taking exactly the dwell the estate records for it, held by whoever the estate says holds it. The clock you watch is worked time: the sum of the time the work is actually being done. Pick a procedure on the left and press run. Happy means nothing goes wrong: no station raises an exception, no gate sends the unit back, no rework loop fires and nothing sits in a queue between stations. Viable means the path is the one the estate already permits: the lanes are the recorded lanes, every decision that stops for a person still stops for that person, and no step is moved unless the owning team has autonomy ceiling left to cover it. It is a floor for how fast this procedure can go while staying inside its own rules, not a promise about any particular Tuesday.
Nothing has happened yet. more
- The lanes are the recorded lanes. 1 of the 8 stations stop for a person and every one of them still does on this run.
- Every one of the 1 decision is still taken by the person who holds it. The happy path is that each one is released first time, not that it is skipped.
- The owning team is held to a 87% autonomy ceiling and this run sits at 93% unattended, inside it.
- 3 systems are attributed across the stations, and 0 of them are connected. Nothing in this run has been watched executing against a real system of record.
One decision, held by Director, Demand Planning. more
- 06 Planner review — The last decision on the line. Something on every procedure ends with a person, so this one is never offered.
This is a run, not a forecast. more
Happy means nothing goes wrong: no station raises an exception, no gate sends the unit back, no rework loop fires and nothing sits in a queue between stations. more
The second clock is the allowance. more
A decision may be handed to the agent lane only if two things hold … more
The run reads the station rows only. more
What this run does not model: arrival patterns, contention between procedures for the same person, shift patterns, weekends, learning curves, and the cost of anything. more
Demand Planning
3 procedures · 16 steps · 3 decisions
Runs the line
Demand Planning Orchestrator
Accountable
Director, Demand Planning
Layers in play
strategy · policy · observe · workflow · gbs
That team’s remit
Owns forecast item work end to end inside Supply Chain. more
Why the ceiling sits there
Statistical forecasting and in-band adjustment are fully agentic. more
The 2 rules every procedure in this team runs inside
Demand Planning Decision Envelope
activeSC1-POL-200 · Envelope · v1.6 · approved by Director, Demand Planning
Agents in this lane may act without a human when the forecast item sits inside the stated value, risk and confidence envelope. more
Demand Planning Evidence Standard
activeSC1-POL-201 · Evidence · v3.8 · approved by Director, Demand Planning
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC1A | Monthly Demand CycleT | 8 | 1 | 88% | 3,788 | ||
| SC1B | Demand Signal ResponseT | 4 | 1 | 75% | 4,298 | ||
| SC1C | Forecast Accuracy ReviewA | 4 | 1 | 75% | 57 |
Supply Planning
3 procedures · 17 steps · 3 decisions
Runs the line
Supply Planning Orchestrator
Accountable
Director, Supply Planning
Layers in play
strategy · policy · observe · workflow · gbs
That team’s remit
Owns supply plan work end to end inside Supply Chain. more
Why the ceiling sits there
Requirements planning and in-policy expedites are automated. more
The 3 rules every procedure in this team runs inside
Supply Planning Decision Envelope
activeSC2-POL-200 · Envelope · v3.0 · approved by Director, Supply Planning
Agents in this lane may act without a human when the supply plan sits inside the stated value, risk and confidence envelope. more
Supply Planning Evidence Standard
activeSC2-POL-201 · Evidence · v3.9 · approved by Director, Supply Planning
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
Supply Planning Escalation Rule
activeSC2-POL-202 · Escalation · v5.2 · approved by Director, Supply Planning
Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC2A | Supply Plan CycleT | 7 | 1 | 86% | 7,162 | ||
| SC2B | Constraint ResolutionT | 5 | 1 | 80% | 2,557 | ||
| SC2C | Allocation DecisionT | 5 | 1 | 80% | 5,845 |
Sales & Operations Planning
3 procedures · 17 steps · 4 decisions
Runs the line
Integrated Planning Orchestrator
Accountable
VP Integrated Business Planning
Layers in play
strategy · observe · workflow · gbs
That team’s remit
Owns planning cycle work end to end inside Supply Chain. more
Why the ceiling sits there
Agents build the entire pack, model every scenario and reconcile to finance. more
The 3 rules every procedure in this team runs inside
Sales & Operations Planning Decision Envelope
activeSC3-POL-200 · Envelope · v1.8 · approved by VP Integrated Business Planning
Agents in this lane may act without a human when the planning cycle sits inside the stated value, risk and confidence envelope. more
Sales & Operations Planning Evidence Standard
under reviewSC3-POL-201 · Evidence · v5.5 · approved by VP Integrated Business Planning
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
Sales & Operations Planning Escalation Rule
activeSC3-POL-202 · Escalation · v5.6 · approved by VP Integrated Business Planning
Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC3A | Monthly Planning CycleA | 8 | 2 | 75% | 71 | ||
| SC3B | Scenario Stress TestA | 4 | 1 | 75% | 15 | ||
| SC3C | Planning Doctrine PositionJ | 5 | 1 | 80% | 2 |
Inventory Optimization
3 procedures · 15 steps · 2 decisions
Runs the line
Inventory Orchestrator
Accountable
Director, Inventory Management
Layers in play
strategy · observe · workflow · gbs
That team’s remit
Owns stock item work end to end inside Supply Chain. more
Why the ceiling sits there
Replenishment and safety-stock math run touchless. more
The 4 rules every procedure in this team runs inside
Inventory Optimization Decision Envelope
activeSC4-POL-200 · Envelope · v4.6 · approved by Director, Inventory Management
Agents in this lane may act without a human when the stock item sits inside the stated value, risk and confidence envelope. more
Inventory Optimization Evidence Standard
activeSC4-POL-201 · Evidence · v3.5 · approved by Director, Inventory Management
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
Inventory Optimization Escalation Rule
activeSC4-POL-202 · Escalation · v4.1 · approved by Director, Inventory Management
Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more
Inventory Optimization Autonomy Ceiling
activeSC4-POL-203 · Ceiling · v3.6 · approved by Director, Inventory Management
The ceiling for this lane is 89 on the platform scale. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC4A | Continuous ReplenishmentT | 5 | 0 | 100% | 2,091 | ||
| SC4B | Safety Stock ResetT | 5 | 1 | 80% | 397 | ||
| SC4C | Excess & Obsolete ReviewT | 5 | 1 | 80% | 7,961 |
Logistics & Transportation
3 procedures · 17 steps · 2 decisions
Runs the line
Logistics Orchestrator
Accountable
Director, Logistics
Layers in play
strategy · observe · workflow · gbs
That team’s remit
Owns shipment work end to end inside Supply Chain. more
Why the ceiling sits there
Carrier selection, booking, tracking and freight audit are deterministic and high-volume. more
The 3 rules every procedure in this team runs inside
Logistics & Transportation Decision Envelope
activeSC5-POL-200 · Envelope · v3.6 · approved by Director, Logistics
Agents in this lane may act without a human when the shipment sits inside the stated value, risk and confidence envelope. more
Logistics & Transportation Evidence Standard
activeSC5-POL-201 · Evidence · v1.0 · approved by Director, Logistics
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
Logistics & Transportation Escalation Rule
activeSC5-POL-202 · Escalation · v2.9 · approved by Director, Logistics
Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC5A | Ship-to-DeliverT | 8 | 0 | 100% | 3,328 | ||
| SC5B | Freight Invoice AuditT | 5 | 1 | 80% | 6,648 | ||
| SC5C | Carrier Performance ReviewA | 4 | 1 | 75% | 53 |
Warehouse & Fulfillment
3 procedures · 17 steps · 1 decisions
Runs the line
Fulfillment Orchestrator
Accountable
Director, Fulfillment Operations
Layers in play
strategy · observe · workflow · gbs
That team’s remit
Owns order line work end to end inside Supply Chain. more
Why the ceiling sits there
Wave planning, allocation and confirmation are automated. more
The 2 rules every procedure in this team runs inside
Warehouse & Fulfillment Decision Envelope
under reviewSC6-POL-200 · Envelope · v4.5 · approved by Director, Fulfillment Operations
Agents in this lane may act without a human when the order line sits inside the stated value, risk and confidence envelope. more
Warehouse & Fulfillment Evidence Standard
activeSC6-POL-201 · Evidence · v3.2 · approved by Director, Fulfillment Operations
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC6A | Order FulfillmentT | 7 | 0 | 100% | 6,283 | ||
| SC6B | Cycle CountT | 5 | 1 | 80% | 4,916 | ||
| SC6C | Returns ProcessingT | 5 | 0 | 100% | 7,106 |
Trade & Customs
3 procedures · 15 steps · 2 decisions
Runs the line
Trade Compliance Orchestrator
Accountable
Director, Global Trade
Layers in play
strategy · policy · observe · workflow · gbs
That team’s remit
Owns declaration work end to end inside Supply Chain. more
Why the ceiling sits there
Screening and documentation are automated against a live watchlist. more
The 4 rules every procedure in this team runs inside
Trade & Customs Decision Envelope
activeSC7-POL-200 · Envelope · v5.9 · approved by Director, Global Trade
Agents in this lane may act without a human when the declaration sits inside the stated value, risk and confidence envelope. more
Trade & Customs Evidence Standard
activeSC7-POL-201 · Evidence · v2.3 · approved by Director, Global Trade
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
Trade & Customs Escalation Rule
activeSC7-POL-202 · Escalation · v5.6 · approved by Director, Global Trade
Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more
Trade & Customs Autonomy Ceiling
activeSC7-POL-203 · Ceiling · v4.5 · approved by Director, Global Trade
The ceiling for this lane is 76 on the platform scale. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC7A | Cross-border ShipmentT | 7 | 0 | 100% | 5,853 | ||
| SC7B | Classification ReviewT | 4 | 1 | 75% | 7,523 | ||
| SC7C | Duty OptimizationA | 4 | 1 | 75% | 52 |
Supplier Collaboration
3 procedures · 14 steps · 3 decisions
Runs the line
Supplier Collaboration Orchestrator
Accountable
Director, Supplier Collaboration
Layers in play
strategy · observe · workflow · gbs
That team’s remit
Owns commit work end to end inside Supply Chain. more
Why the ceiling sits there
Forecast publication and commit collection are pure data exchange and run touchless. more
The 3 rules every procedure in this team runs inside
Supplier Collaboration Decision Envelope
activeSC8-POL-200 · Envelope · v4.5 · approved by Director, Supplier Collaboration
Agents in this lane may act without a human when the commit sits inside the stated value, risk and confidence envelope. more
Supplier Collaboration Evidence Standard
under reviewSC8-POL-201 · Evidence · v3.4 · approved by Director, Supplier Collaboration
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
Supplier Collaboration Escalation Rule
activeSC8-POL-202 · Escalation · v2.0 · approved by Director, Supplier Collaboration
Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC8A | Forecast CollaborationT | 5 | 1 | 80% | 4,122 | ||
| SC8B | Supply AlertT | 5 | 1 | 80% | 7,534 | ||
| SC8C | Joint Planning SessionT | 4 | 1 | 75% | 2,783 |
Order Promising
3 procedures · 15 steps · 2 decisions
Runs the line
Order Promising Orchestrator
Accountable
Director, Order Promising
Layers in play
strategy · policy · observe · workflow · gbs
That team’s remit
Owns promise work end to end inside Supply Chain. more
Why the ceiling sits there
Promising is a calculation against live supply and runs touchless. more
The 4 rules every procedure in this team runs inside
Order Promising Decision Envelope
activeSC9-POL-200 · Envelope · v5.5 · approved by Director, Order Promising
Agents in this lane may act without a human when the promise sits inside the stated value, risk and confidence envelope. more
Order Promising Evidence Standard
activeSC9-POL-201 · Evidence · v3.4 · approved by Director, Order Promising
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
Order Promising Escalation Rule
activeSC9-POL-202 · Escalation · v3.0 · approved by Director, Order Promising
Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more
Order Promising Autonomy Ceiling
activeSC9-POL-203 · Ceiling · v5.0 · approved by Director, Order Promising
The ceiling for this lane is 90 on the platform scale. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC9A | Order PromiseT | 6 | 0 | 100% | 2,668 | ||
| SC9B | Promise Breach ResponseT | 5 | 1 | 80% | 2,954 | ||
| SC9C | Promise Accuracy ReadA | 4 | 1 | 75% | 21 |
Network Design
3 procedures · 17 steps · 4 decisions
Runs the line
Network Design Orchestrator
Accountable
VP Supply Chain Strategy
Layers in play
strategy · observe · workflow
That team’s remit
Owns network study work end to end inside Supply Chain. more
Why the ceiling sits there
Deliberately capped low. Network modeling is fully agentic, but opening or closing a facility is a capital decision with employment consequences that only a board can take.
The 2 rules every procedure in this team runs inside
Network Design Decision Envelope
under reviewSC10-POL-200 · Envelope · v2.1 · approved by VP Supply Chain Strategy
Agents in this lane may act without a human when the network study sits inside the stated value, risk and confidence envelope. more
Network Design Evidence Standard
under reviewSC10-POL-201 · Evidence · v5.9 · approved by VP Supply Chain Strategy
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC10A | Network StudyJ | 7 | 1 | 86% | 3 | ||
| SC10B | Footprint ChangeT | 6 | 2 | 67% | 7,311 | ||
| SC10C | Cost-to-Serve ReadA | 4 | 1 | 75% | 10 |
Resilience & Risk
3 procedures · 18 steps · 4 decisions
Runs the line
Supply Resilience Orchestrator
Accountable
Director, Supply Resilience
Layers in play
strategy · observe · workflow
That team’s remit
Owns risk event work end to end inside Supply Chain. more
Why the ceiling sits there
Sensing and exposure mapping are continuous and agentic. more
The 3 rules every procedure in this team runs inside
Resilience & Risk Decision Envelope
activeSC11-POL-200 · Envelope · v3.7 · approved by Director, Supply Resilience
Agents in this lane may act without a human when the risk event sits inside the stated value, risk and confidence envelope. more
Resilience & Risk Evidence Standard
activeSC11-POL-201 · Evidence · v1.2 · approved by Director, Supply Resilience
Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more
Resilience & Risk Escalation Rule
activeSC11-POL-202 · Escalation · v4.0 · approved by Director, Supply Resilience
Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more
| Code | Procedure | Steps | Decisions | Who does the work | Agent % | A week | |
|---|---|---|---|---|---|---|---|
| SC11A | Disruption ResponseT | 7 | 2 | 71% | 5,568 | ||
| SC11B | Multi-tier Risk SweepT | 5 | 1 | 80% | 5,355 | ||
| SC11C | Resilience Posture PositionJ | 6 | 1 | 83% | 2 |
Where this manual comes from
Nobody wrote these procedures. more
What it cannot claim
The twenty-four controls and eighteen exception classes in this platform are held at estate level … more
These procedures describe the modeled estate. more
Actions
What is waiting on a person
What a single function manual is for, and the three things worth checking the moment you open one.
governing rules bind the teams inside these functions
Every team carries between two and four rules covering evidence, envelope, escalation and ceiling. 395 are active. more
governance gates are declared across the function estate
A governance gate is a rule about the function, not about a single procedure: a threshold, a named approver and a clock. more
points separate the most and least agent-run function, Customer Service and Legal
Customer Service runs 90% of its steps without a person and Legal runs 76%. The gap is not a target and not a failing … more
Operations
What this desk is allowed to start
A surface that only reports is not operable. more
Trigger and bound
A function manual gathers every procedure the function owns, grouped by the team that runs it, with the orchestrator, the accountable human, the autonomy ceiling and the governing rules printed against each team. more
Live observability
What the record shows right now
How the manuals differ in size, by number of written procedures. more
Current distribution
211 procedures
Is policy and strategy coming to fruition
Whether the written intent is holding here
Holding on structure, not on assurance. more
Not holding on the record
Every manual is complete: 475 procedures with nothing unassigned, 154 teams each carrying an orchestrator and a named accountable human, and every step attributed to a lane. more