Standard operating procedure · LG7A · Legal

Matter Lifecycle

Transactional procedure owned by Litigation & Disputes in Legal. 8 numbered steps, 3 of them a person deciding and 5 of them agent work … more

Legal manual Service view

Procedure code

LG7A

Transactional

Rule versions in force

v2.0 · v5.2 · v4.6

3 governing rules stacked over it

In force since

2025-06-14

Earliest effective date across those rules

Last reviewed

2026-06-21

Latest review date across those rules

Rules approved by

VP Litigation

Rule health

3/3

0 under review · 0 superseded

There is no document register behind this header. The version, the dates and the approver names are read off the governing rules this procedure runs inside, which is the closest thing the estate holds to a document control record. Nobody wrote these procedures. There is no document library behind this page and no Word file anywhere in the estate. Every procedure below is generated from rows this platform already holds: the line and its ordered stations, the owning team and the person accountable for it, the policy items bound to that team, and the governance gates seeded against the function. The steps, the owners, the gates, the approvers, the dwell times and the volumes are read straight off those rows. The sentences that join them together are generated. Read a procedure as the estate describing itself, not as a document somebody signed.

Purpose and scope

What this procedure is for and where it stops

To run matter lifecycle to one repeatable standard inside Litigation & Disputes, part of Legal. more

Entry condition

Runs transactional. Starts when a scheduled window opens.

Exit condition

The unit clears resolve, released by VP Litigation. more

In scope

Every unit of matter lifecycle raised inside Litigation & Disputes, from the trigger below through to the final step.
5 of the 8 steps, which run without a person present.
3 decisions that stop the line until a named person releases it.

Out of scope

Anything outside the envelope set by the owning team. It leaves the line at a gate and becomes the named approver's decision.
Work that belongs to another function. This line records no handoff, so nothing leaves it mid-flow.
The 1 step carried on the shared AI GBS spine. They are done for this line but not by this function.

Who owns it

Runs the line

Litigation Orchestrator

Accountable person

VP Litigation

The end of the escalation path. Above them sits Legal Chief of Staff for the function.

That team’s remit

Owns matter work end to end inside Legal. more

That remit describes the whole team, not this one procedure, so its counts are larger than the ones on this page.

Autonomy

55% now · ceiling 58%

Deliberately the lowest ceiling in Legal. more

The procedure, step by step

8 numbered steps · 3 of them stop for a person

A step is one station on the line. more

No.	Step	Who does it	What happens	System of record	Time on the step	In flight
01	Intake Agentworkflow	Matter Intake Agent	Matter Intake Agent performs this step unattended at the workflow layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Contract Lifecycle Management	4 minstandard 7 min	4
02	Issue legal hold GBSgbs	Matter Intake Agent	Matter Intake Agent performs this step unattended on the shared AI GBS transaction spine, outside the function, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Contract Lifecycle Management	49 minstandard 1.6 hrs	7
03	Assemble chronology Agentworkflow	Document Review Agent	Document Review Agent performs this step unattended at the workflow layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Document and Matter Management	2.9 hrsstandard 5.7 hrs	42
04	Model exposure Agentworkflow	Chronology Builder Agent	Chronology Builder Agent performs this step unattended at the workflow layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Contract Lifecycle Management	2.9 hrsstandard 4.4 hrs	24
05	Strategy review HumanpolicyDecision	VP Litigation Releases: VP Litigation	Work stops. VP Litigation reviews what the line has produced and either releases the unit or sends it back. Nothing downstream of this step runs until that decision is made.Holds until: Held for a named human when the unit exceeds the matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Contract Lifecycle Management	2.1 hrsstandard 4.9 hrs	7
06	Counsel instruct HumanpolicyDecision	VP Litigation Releases: VP Litigation	Work stops. VP Litigation reviews what the line has produced and either releases the unit or sends it back. Nothing downstream of this step runs until that decision is made.Holds until: Held for a named human when the unit exceeds the matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Contract Lifecycle Management	4.7 hrsstandard 8.3 hrs	5
07	Track Agentworkflow	Litigation Orchestrator	Litigation Orchestrator performs this step unattended at the workflow layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Document and Matter Management	1.4 hrsstandard 2.3 hrs	36
08	Resolve HumanpolicyDecision	VP Litigation Releases: VP Litigation	Work stops. VP Litigation reviews what the line has produced and either releases the unit or sends it back. Nothing downstream of this step runs until that decision is made.Holds until: Held for a named human when the unit exceeds the matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Contract Lifecycle Management	6.7 hrsstandard 12.4 hrs	6

The swimlane

The same steps, laid out by who is holding the work

Three lanes: a person deciding, an agent working, and the shared services spine. more

Person3 stations and 63% of the dwellAgent4 stations and 33% of the dwellShared spine1 station and 4% of the dwell5 crossings between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Contract Lifecycle Management

Document and Matter Management

Contract Lifecycle Management

Document and Matter Management

Contract Lifecycle Management

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Run the procedure

One unit walked along that swimlane on the happy viable agentified path

Press run and a single unit enters at station 01. Each station takes exactly the dwell this platform records for it and is held by whoever the estate says holds it. more

speed

worked clock

00:00

allowance clock

00:00

stations cleared

0/8

the happy path, worked time0 min of 22 hrs

the same run against its allowance0 min of 40 hrs

Human

decides · 3

Agent

does the work · 4

GBS

shared spine · 1

run log

Nothing has happened yet. more

where the worked time goes22 hrs a unit

Person14 hrs · 63%Agent7.2 hrs · 33%Shared spine49 min · 4%5 crossings between lanes

what makes this path viable

The lanes are the recorded lanes. 3 of the 8 stations stop for a person and every one of them still does on this run.
Every one of the 3 decisions is still taken by the people who hold them. The happy path is that each one is released first time, not that it is skipped.
The owning team is held to a 58% autonomy ceiling and this run sits at 37% unattended, inside it.
2 systems are attributed across the stations, and 0 of them are connected. Nothing in this run has been watched executing against a real system of record.

what would have to change

1 of the 3 decisions can be handed over inside the 58% ceiling. more

could move to the agent lane

05 Strategy review — held by VP Litigation, 2.1 hrs a unit

stays with a person

06 Counsel instruct — Handing this over would put 70% of the worked time in the unattended lane, past the 58% ceiling this team is held to.
08 Resolve — The last decision on the line. Something on every procedure ends with a person, so this one is never offered.

what this run is, and what it is not

This is a run, not a forecast. more

Happy means nothing goes wrong: no station raises an exception, no gate sends the unit back, no rework loop fires and nothing sits in a queue between stations. more

The second clock is the allowance. more

A decision may be handed to the agent lane only if two things hold … more

The run reads the station rows only. more

What this run does not model: arrival patterns, contention between procedures for the same person, shift patterns, weekends, learning curves, and the cost of anything. more

Run it again, going wrong

The same unit, the same stations, broken the way the estate already records breaking

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

8 stations, nothing waiting, nothing sent back

0 min of 22 hrs

now Intake · Matter Intake Agent · 4 min

As the ledger has it

the same stations, plus 7 categories the estate already counts

0 min of 2.3 days

now Intake · Matter Intake Agent · 4 min

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

7 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

The separation register records a duty conflict against a sub-function and a named post, not against one procedure. more

Attestations on this estate are written against intake items, not against procedures, so a step done off the platform cannot be matched to the attestation that covers it. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Roles and responsibilities

6 named parties

The responsibility grid is assigned by a rule, not lifted from a chart. more

Party	RACI	Steps	Duty	Escalates to
Litigation Orchestrator orchestrator	Runs the line	0	Sequences this line, holds its timetable and decides what has to surface to a person. more	Raises to VP Litigation when a unit falls outside the envelope or confidence drops below the floor.
Matter Intake Agent agent A2% autonomy · ceiling A2% 96% clean · 9% overridden	Responsible	2	Executes the litigation & disputes step it owns, posts its evidence, and hands the unit to the next stage.	Escalates to VP Litigation when the unit falls outside the decision envelope or confidence drops below the floor.
Document Review Agent agent A2% autonomy · ceiling A2% 88% clean · 1% overridden	Responsible	1	Executes the litigation & disputes step it owns, posts its evidence, and hands the unit to the next stage.	Escalates to VP Litigation when the unit falls outside the decision envelope or confidence drops below the floor.
Chronology Builder Agent agent A2% autonomy · ceiling A2% 90% clean · 2% overridden	Responsible	1	Executes the litigation & disputes step it owns, posts its evidence, and hands the unit to the next stage.	Escalates to VP Litigation when the unit falls outside the decision envelope or confidence drops below the floor.
VP Litigation person	Accountable and responsible	3	Holds 3 decisions on this line. more	Accountable to VP Litigation for the decisions held here.
Litigation Orchestrator agent A2% autonomy · ceiling A2% 91% clean · 6% overridden	Responsible	1	Owns the litigation & disputes lane end to end. more	Escalates to VP Litigation when the unit falls outside the decision envelope or confidence drops below the floor.

Decision points and escalation

3 places this procedure stops

05 · Strategy review

2.1 hrs

Held for a named human when the unit exceeds the matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

VP Litigation

06 · Counsel instruct

4.7 hrs

Held for a named human when the unit exceeds the matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

VP Litigation

08 · Resolve

6.7 hrs

Held for a named human when the unit exceeds the matter decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

VP Litigation

Handoffs out of this procedure

Nothing leaves this procedure for another function. It completes inside Litigation & Disputes.

The rules this procedure runs inside

3 governing rules

Litigation & Disputes Decision Envelope

active

LG7-POL-200 · envelope · vv2.0

Agents in this lane may act without a human when the matter sits inside the stated value, risk and confidence envelope. more

Approved by VP Litigation · in force 2025-08-28 · reviewed 2026-05-01

Binds Matter Intake Agent, Document Review Agent, Chronology Builder Agent, Exposure Modeling Agent

US · Canada

Litigation & Disputes Evidence Standard

active

LG7-POL-201 · evidence · vv5.2

Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more

Approved by VP Litigation · in force 2025-06-14 · reviewed 2026-06-21

Binds Matter Intake Agent, Document Review Agent, Chronology Builder Agent, Exposure Modeling Agent

EU · UK · US

Litigation & Disputes Escalation Rule

active

LG7-POL-202 · escalation · vv4.6

Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more

Approved by VP Litigation · in force 2026-03-02 · reviewed 2026-05-16

Binds Matter Intake Agent, Document Review Agent, Chronology Builder Agent, Exposure Modeling Agent

Global

Systems this procedure touches

2 named · 0 connected

System attribution is a rule, not a reading. more

System	Vendor	Domain	Criticality	Steps	Connection
Contract Lifecycle Management	Icertis	legal	high	6	modeled
Document and Matter Management	iManage	legal	medium	2	modeled

0 of the 2 systems on this procedure is connected to the platform, and none of the twenty-six in the estate register is. 1 of them are marked as taking a write back, which is a property of the system, not a live path from here.

How it performs

End to end

21.6 hrs

Summed from the time each step sits, standard 39.7 hrs — running at 55% of the standard.

Touchless

54%

Agent share

63%

A week

5,697

In flight

131

Effort a week

815 human minutes · 483 agent minutes

Volume multiplied by the time on each step. more

Assurance over this procedure

4 governance gates sit above it

The twenty-four controls and eighteen exception classes in this platform are held at estate level … more

Gate	What trips it	Who releases it	Clock	Waivable
Any external legal communication approval	Every communication leaving the enterprise on a legal matter	Named lawyer	Same day	No
Contract above $250,000 approval	Contract value above $250,000 or nonstandard indemnity, unlimited liability or IP transfer	General Counsel delegate	2 business days	No
Settlement or regulator filing approval	Any settlement, filing or regulator submission	General Counsel	Case dependent	No
Citation and provenance audit oversight	Every agent-produced document with external authority citations	Citation Verifier plus lawyer sign-off	Pre-release	No

Next to it on the same team

Litigation & Disputes

Discovery Production

LG7B

Settlement Position

LG7C

All of Legal

What this document is and is not

These procedures describe the modeled estate. more

Actions

What is waiting on a person

What one procedure document gives you, and what to check before you treat it as the standard.

151

named approvers appear across the library

Every decision point on every procedure carries a job title, not a queue. more

143

steps in the library hand their unit to another function

A handoff is where a procedure stops being one team’s problem. more

controls exist in the estate, and they belong to no procedure in particular

Controls and exception classes are held estate-wide. more

Operations

What this desk is allowed to start

A surface that only reports is not operable. more

Trigger and bound

A procedure document prints purpose, scope, entry and exit, the numbered steps with the actor on each, the roles and their RACI position, the swimlane, the decision points and escalation, the handoffs, the governing rules with version and approver, the systems by rule and the timings. more

Live observability

What the record shows right now

The whole library, by lane, so a single document can be read against the estate it came from. more

Current distribution

2,748 steps

Agent, inside the function1,38951%

Agent, on the shared spine85131%

Person deciding at a gate50818%

Is policy and strategy coming to fruition

Whether the written intent is holding here

Half. The document is complete and every actor on it is measured more

Not holding on the record

A procedure here carries a version, an approver, an in-force date and a last-review date. more