Standard operating procedure · GB6C · AI GBS & Global Business Services

Global Process Design Position

Judgment procedure owned by Global Process Ownership in AI GBS & Global Business Services. 7 numbered steps, 1 of them a person deciding and 6 of them agent work … more

AI GBS & Global Business Services manual Service view

Procedure code

GB6C

Judgment

Rule versions in force

v4.4 · v3.4

2 governing rules stacked over it

In force since

2025-05-10

Earliest effective date across those rules

Last reviewed

2026-05-05

Latest review date across those rules

Rules approved by

Global Process Owner

Rule health

2/2

0 under review · 0 superseded

There is no document register behind this header. The version, the dates and the approver names are read off the governing rules this procedure runs inside, which is the closest thing the estate holds to a document control record. Nobody wrote these procedures. There is no document library behind this page and no Word file anywhere in the estate. Every procedure below is generated from rows this platform already holds: the line and its ordered stations, the owning team and the person accountable for it, the policy items bound to that team, and the governance gates seeded against the function. The steps, the owners, the gates, the approvers, the dwell times and the volumes are read straight off those rows. The sentences that join them together are generated. Read a procedure as the estate describing itself, not as a document somebody signed.

Purpose and scope

What this procedure is for and where it stops

To run global process design position to one repeatable standard inside Global Process Ownership, part of AI GBS & Global Business Services. more

Entry condition

Runs judgment. Starts when a leadership team frames the question.

Exit condition

The unit clears ratify, released by Global Process Owner. more

In scope

Every unit of global process design position raised inside Global Process Ownership, from the trigger below through to the final step.
6 of the 7 steps, which run without a person present.
1 decision that stops the line until a named person releases it.

Out of scope

Anything outside the envelope set by the owning team. It leaves the line at a gate and becomes the named approver's decision.
Work that belongs to another function. This line records no handoff, so nothing leaves it mid-flow.
Shared-spine work. This line has none; every step is done inside the function.

Who owns it

Runs the line

Process Ownership Orchestrator

Accountable person

Global Process Owner

The end of the escalation path. Above them sits GBS Chief of Staff for the function.

That team’s remit

Owns process standard work end to end inside AI GBS & Global Business Services. more

That remit describes the whole team, not this one procedure, so its counts are larger than the ones on this page.

Autonomy

48% now · ceiling 66%

Mining and variant detection are agentic. more

The procedure, step by step

7 numbered steps · 1 of them stop for a person

A step is one station on the line. more

No.	Step	Who does it	What happens	System of record	Time on the step	In flight
01	Frame question Agentstrategy	Process Model Agent	Process Model Agent performs this step unattended at the strategy layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Enterprise Data Warehouse	39.9 hrsstandard 3.7 days	37
02	Gather evidence Agentstrategy	Variant Detection Agent	Variant Detection Agent performs this step unattended at the strategy layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Enterprise Data Warehouse	35.4 hrsstandard 2.5 days	16
03	Model options Agentstrategy	Standardization Agent	Standardization Agent performs this step unattended at the strategy layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Enterprise Data Warehouse	40.1 hrsstandard 2.3 days	21
04	Draft position Agentstrategy	Control Design Agent	Control Design Agent performs this step unattended at the strategy layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Enterprise Data Warehouse	27.1 hrsstandard 2.7 days	6
05	Challenge Agentstrategy	Process Mining Agent	Process Mining Agent performs this step unattended at the strategy layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Enterprise Data Warehouse	31.3 hrsstandard 38.3 hrs	26
06	Revise Agentstrategy	Compliance Mapping Agent	Compliance Mapping Agent performs this step unattended at the strategy layer, inside the envelope its owning team has set, and writes an evidence record naming the actor, the authority it acted under and the digests of what it read and wrote.	Enterprise Data Warehouse	2.6 daysstandard 3.2 days	14
07	Ratify HumanpolicyDecision	Global Process Owner Releases: Global Process Owner	Work stops. Global Process Owner reviews what the line has produced and either releases the unit or sends it back. Nothing downstream of this step runs until that decision is made.Holds until: Held for a named human when the unit exceeds the process standard decision envelope, when confidence falls below the floor, or when a policy clause is engaged.	Group ERP — Financials	41.9 hrsstandard 3.2 days	4

The swimlane

The same steps, laid out by who is holding the work

Three lanes: a person deciding, an agent working, and the shared services spine. more

Person1 station and 15% of the dwellAgent6 stations and 85% of the dwellShared spine0 stations and 0% of the dwell1 crossing between lanes

Human

decides

Agent

does the work

GBS

shared spine

System

attributed by rule

Enterprise Data Warehouse

Group ERP — Financials

Click any station to see who does it, what it costs in time, the rule that gates it and the system attributed to it.

Run the procedure

One unit walked along that swimlane on the happy viable agentified path

Press run and a single unit enters at station 01. Each station takes exactly the dwell this platform records for it and is held by whoever the estate says holds it. more

speed

worked clock

00:00

allowance clock

00:00

stations cleared

0/7

the happy path, worked time0 min of 11.5 days

the same run against its allowance0 min of 19.3 days

Human

decides · 1

Agent

does the work · 6

GBS

shared spine · 0

run log

Nothing has happened yet. more

where the worked time goes11.5 days a unit

Person42 hrs · 15%Agent9.8 days · 85%1 crossing between lanes

what makes this path viable

The lanes are the recorded lanes. 1 of the 7 stations stop for a person and every one of them still does on this run.
Every one of the 1 decision is still taken by the person who holds it. The happy path is that each one is released first time, not that it is skipped.
The owning team is held to a 66% autonomy ceiling and this run sits at 85% unattended, inside it.
2 systems are attributed across the stations, and 0 of them are connected. Nothing in this run has been watched executing against a real system of record.

what would have to change

One decision, held by Global Process Owner. more

stays with a person

07 Ratify — The last decision on the line. Something on every procedure ends with a person, so this one is never offered.

what this run is, and what it is not

This is a run, not a forecast. more

Happy means nothing goes wrong: no station raises an exception, no gate sends the unit back, no rework loop fires and nothing sits in a queue between stations. more

The second clock is the allowance. more

A decision may be handed to the agent lane only if two things hold … more

The run reads the station rows only. more

What this run does not model: arrival patterns, contention between procedures for the same person, shift patterns, weekends, learning curves, and the cost of anything. more

Run it again, going wrong

The same unit, the same stations, broken the way the estate already records breaking

This is the same unit on the same stations, breaking. more

No break below was chosen. more

One play head, two tracks, the same scale. The clean run stops when it runs out of stations; the other one keeps going.

As written

7 stations, nothing waiting, nothing sent back

0 min of 11.5 days

now Frame question · Process Model Agent · 40 hrs

As the ledger has it

the same stations, plus 3 categories the estate already counts

0 min of 11.8 days

now Frame question · Process Model Agent · 40 hrs

personagentshared spinework the break addsnobody working it

What breaks, and where it is counted

No break below was chosen. more

What the two runs say together

3 counted categories land on this procedure. more

What this run cannot claim

These breaks are shown together on one unit so the shape of a bad day fits on one screen. more

Two clocks run. Worked time is the sum of the time the work is actually being done … more

Roles and responsibilities

8 named parties

The responsibility grid is assigned by a rule, not lifted from a chart. more

Party	RACI	Steps	Duty	Escalates to
Process Ownership Orchestrator orchestrator	Runs the line	0	Sequences this line, holds its timetable and decides what has to surface to a person. more	Raises to Global Process Owner when a unit falls outside the envelope or confidence drops below the floor.
Process Model Agent agent A2% autonomy · ceiling A2% 94% clean · 4% overridden	Responsible	1	Executes the global process ownership step it owns, posts its evidence, and hands the unit to the next stage.	Escalates to Global Process Owner when the unit falls outside the decision envelope or confidence drops below the floor.
Variant Detection Agent agent A2% autonomy · ceiling A2% 96% clean · 10% overridden	Responsible	1	Watches global process ownership continuously. more	Escalates to Global Process Owner when the unit falls outside the decision envelope or confidence drops below the floor.
Standardization Agent agent A2% autonomy · ceiling A2% 87% clean · 4% overridden	Responsible	1	Authors positions on global process ownership. more	Escalates when two options sit inside the confidence band and the evidence cannot separate them.
Control Design Agent agent A2% autonomy · ceiling A2% 92% clean · 14% overridden	Responsible	1	Holds the rules that bind every other agent in global process ownership. more	Escalates on any decision that would breach a live policy version, with the clause cited.
Process Mining Agent agent A2% autonomy · ceiling A2% 95% clean · 10% overridden	Responsible	1	Watches global process ownership continuously. more	Escalates to Global Process Owner when the unit falls outside the decision envelope or confidence drops below the floor.
Compliance Mapping Agent agent A2% autonomy · ceiling A2% 89% clean · 9% overridden	Responsible	1	Executes the global process ownership step it owns, posts its evidence, and hands the unit to the next stage.	Escalates to Global Process Owner when the unit falls outside the decision envelope or confidence drops below the floor.
Global Process Owner person	Accountable and responsible	1	Holds 1 decision on this line. more	Accountable to Global Process Owner for the decisions held here.

Decision points and escalation

1 places this procedure stops

07 · Ratify

41.9 hrs

Held for a named human when the unit exceeds the process standard decision envelope, when confidence falls below the floor, or when a policy clause is engaged.

Global Process Owner

Handoffs out of this procedure

Nothing leaves this procedure for another function. It completes inside Global Process Ownership.

The rules this procedure runs inside

2 governing rules

Global Process Ownership Decision Envelope

active

GB6-POL-200 · envelope · vv4.4

Agents in this lane may act without a human when the process standard sits inside the stated value, risk and confidence envelope. more

Approved by Global Process Owner · in force 2025-05-10 · reviewed 2026-05-05

Binds Process Model Agent, Compliance Mapping Agent

US · Canada

Global Process Ownership Evidence Standard

active

GB6-POL-201 · evidence · vv3.4

Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more

Approved by Global Process Owner · in force 2026-01-31 · reviewed 2026-05-01

Binds Process Model Agent, Compliance Mapping Agent

APAC

Systems this procedure touches

2 named · 0 connected

System attribution is a rule, not a reading. more

System	Vendor	Domain	Criticality	Steps	Connection
Enterprise Data Warehouse	Snowflake	analytics	critical	6	modeled
Group ERP — Financials	SAP S/4HANA	ledger	critical	1	modeled

0 of the 2 systems on this procedure is connected to the platform, and none of the twenty-six in the estate register is. 1 of them are marked as taking a write back, which is a property of the system, not a live path from here.

How it performs

End to end

11.5 days

Summed from the time each step sits, standard 19.3 days — running at 60% of the standard.

Touchless

26%

Agent share

86%

A week

In flight

124

Effort a week

2,515 human minutes · 14,114 agent minutes

Volume multiplied by the time on each step. more

Assurance over this procedure

4 governance gates sit above it

The twenty-four controls and eighteen exception classes in this platform are held at estate level … more

Gate	What trips it	Who releases it	Clock	Waivable
Autonomy level increase approval	Any move of an agent or workflow to a higher autonomy band	Business owner and risk	5 business days	No
New data class processing approval	Any service processing a data class not already approved	Risk and privacy officer	5 business days	No
Outsourcing or service removal approval	Any material operating-model, sourcing or service-portfolio change	GBS executive committee	10 business days	No
Agent recertification oversight	Quarterly evaluation of every agent against its published certification criteria	Agent governance board	Quarterly	No

Next to it on the same team

Global Process Ownership

Variant to Standard

GB6A

Control Design Review

GB6B

All of AI GBS & Global Business Services

What this document is and is not

These procedures describe the modeled estate. more

Actions

What is waiting on a person

What one procedure document gives you, and what to check before you treat it as the standard.

151

named approvers appear across the library

Every decision point on every procedure carries a job title, not a queue. more

143

steps in the library hand their unit to another function

A handoff is where a procedure stops being one team’s problem. more

controls exist in the estate, and they belong to no procedure in particular

Controls and exception classes are held estate-wide. more

Operations

What this desk is allowed to start

A surface that only reports is not operable. more

Trigger and bound

A procedure document prints purpose, scope, entry and exit, the numbered steps with the actor on each, the roles and their RACI position, the swimlane, the decision points and escalation, the handoffs, the governing rules with version and approver, the systems by rule and the timings. more

Live observability

What the record shows right now

The whole library, by lane, so a single document can be read against the estate it came from. more

Current distribution

2,748 steps

Agent, inside the function1,38951%

Agent, on the shared spine85131%

Person deciding at a gate50818%

Is policy and strategy coming to fruition

Whether the written intent is holding here

Half. The document is complete and every actor on it is measured more

Not holding on the record

A procedure here carries a version, an approver, an in-force date and a last-review date. more