End-to-end outcomes · one chain
OI-RTR-0188 — Req to receipt
One requisition followed from a requisition is raised against a cost center to the goods or service is receipted against the order, across every function and tower it touched. more
State
Stalled
The chain had room left in the week and did not move. more
Chain cycle
47.7 h
Wall clock, first stage start to last stage end
Of which waiting
21.7 h
46% of the chain was queue, not work
Cost to serve
$66.84
6 touches over 2 stages
A person intervened
1×
At one stage, marked below
Match confidence
0.76
Inferred
What this chain is, and how sure we are it is one chain
Identity, counterparty and the correlation key
The unit
Barenholt Ingredients
Japan · Asia Pacific · USD
Started Wed, Aug 12, 22:06, and has not ended inside the observation window.
How the stages were joined
Inferred · 0.76
The chain crosses a system boundary, but both sides name parties from a materially overlapping master, so it was matched on party, market, region and lag plausibility.
A chain is only as sure as its weakest join, so the figure above is the minimum across the 1 joins below, not their average.
How much of the service ran
2 / 3
1 function · 1 tower
1 of the 3 stages were never found; the chain stops after receipt posted. That is the chain as observed, not proof the work did not happen elsewhere.
The chain, stage by stage
2 stages · 21.7 h waiting · 25.9 h in work
01Requisition raised a person intervened
CG-S2P-004127Purchase requisitions2p-suiteProcurementS2PKenji Watanabe
The chain starts here. more
In work
25.2 h
Touches
6
Handling
manual
Join
Origin
On the document
$17,682
Handoff wait before this stage: 21.7 h — nothing was being done to the requisition for that time.
02Order placed
CG-S2P-004372Purchase ordererp-mmProcurementS2P
The document crosses from s2p-suite into erp-mm, where no reference survives. more
In work
43 min
Touches
0
Handling
touchless
Join
Inferred 0.76
On the document
$31,992
The amounts in the right-hand column are what each document carried, and they are deliberately not added up — the same money is written down once at each of the 2 stages this requisition passed through. This service counts value once, at order placed, which puts $31,992 against this chain.
Where a person intervened
1 of 2 stages were not touchless
Requisition raised
manual
Kenji Watanabe · Procurement · Source-to-Pay · 6 touches over 25.2 h
Across the 96 complete chains of this service the median is 1, so this one sits on the middle. A stage counts here when its handling is assisted or manual; touchless stages are excluded.
What the time and the money went on
The chain decomposed
Waiting
21.7 h
46% of elapsed time
In work
25.9 h
54% of elapsed time
Waiting and work are an exhaustive split of the 47.7 h this chain took — every hour is in one bucket or the other. The longest single wait was 21.7 h before order placed.
Cost to serve, $66.84
6 touches at 11 minutes of loaded time each$63.80
2 stages of inference and system cost$3.04
Cost to serve is modeled from the touches the ledger recorded, not billed from a timesheet. more
No stage on this chain raised an exception.
The same chain for the whole week, as a distribution
96 complete req to receipt chains, 10–16 August 2026
this chain sits at the 11th percentile
3
17
22
26
17
7
2
1
1
26.8 hten equal bands of chain cycle time6.6 d
Median chain
2.9 d
p25 2.3 d · p75 3.4 d
Slowest tenth
3.9 d
worst seen 6.6 d
Median waiting
2.4 d
82% of the median chain is queue
Median cost
$15.19
p90 $47.09
The mean of 2.9 d sits below the median of 2.9 d, which is why the distribution is drawn rather than reported as an average: the gap between the median and the slowest tenth is 22.1 h, and it is that tail, not the average, that customers of this service actually feel. This chain is not complete, so it is not in the 96 above. The commitment is 96 hours; 135 of the chains started early enough to be judged broke it.
The ledger behind these chains is one week, 10 to 16 August 2026, which is 168 hours. A chain that had not finished when the week ended is open, not late: the week simply stopped watching it. A chain whose commitment falls after the end of the week could never have been seen to miss, so its service level reads not measurable rather than holding. Nothing on these pages should be read as a monthly or annual attainment. This chain had not finished when the window closed, so its cycle time is a floor, not a duration — it is right-censored, and it is not counted as a breach anywhere on this platform.