LensReading which lens this session carries.

End-to-end outcomes · one chain

OI-OTC-0196 — Order to cash

One order followed from a customer order is accepted to the cash is applied against the open item, across every function and tower it touched. Cycle time, cost and touch count below are measured on the assembled chain — start of the first stage to end of the last — not summed from the segments. An outcome is assembled, not recorded. No source system in this estate stamps a single reference across a purchase requisition, the order raised against it and the receipt that closes it, so the chains on these pages were stitched together after the fact. Where both documents sit in the same source system the chain is keyed and the join is exact. Where it crosses a system boundary the chain is matched on the party, the market, the region and whether the timing is plausible, and it is labeled inferred with its confidence shown. Where the two sides name no party in common the only evidence left is place and timing, and the chain is labeled cohort and confidence is capped low on purpose. A cohort chain is a hypothesis about which documents belong together. Read it as one.

Order to cash — all chains
State
Open
The week ended before the chain could reasonably finish. This is the observation window closing, not the work being late.
Chain cycle
38.9 h
Wall clock, first stage start to last stage end
Of which waiting
6.4 h
16% of the chain was queue, not work
Cost to serve
$45.57
4 touches over 2 stages
A person intervened
1×
At one stage, marked below
Match confidence
0.64
Inferred

What this chain is, and how sure we are it is one chain

Identity, counterparty and the correlation key

The unit
Brookmere Stores
Canada · North America · CAD
Started Sat, Aug 15, 09:29, and has not ended inside the observation window.
How the stages were joined
Inferred · 0.64
The chain crosses a system boundary, but both sides name parties from a materially overlapping master, so it was matched on party, market, region and lag plausibility.
A chain is only as sure as its weakest join, so the figure above is the minimum across the 1 joins below, not their average.
How much of the service ran
2 / 5
2 functions · 1 tower
3 of the 5 stages were never found; the chain stops after goods shipped. That is the chain as observed, not proof the work did not happen elsewhere.

The chain, stage by stage

2 stages · 6.4 h waiting · 32.5 h in work

01Order accepted
CG-O2C-001346Sales ordererp-mmSalesO2C
The chain starts here. This document is the event the business recognizes as the beginning.
In work
35 min
Touches
0
Handling
touchless
Join
Origin
On the document
$40,373
Handoff wait before this stage: 6.4 h — nothing was being done to the order for that time.
02Delivery raised a person intervened
CG-O2C-001890Delivery notetmsSupply ChainO2CJoachim Vandenbergexception O2C-SHT
The document crosses from erp-mm into tms, where no reference survives. Matched on the trading party, a gap of 6.4 hours against an expected 2 to 30.
In work
31.9 h
Touches
4
Handling
manual
Join
Inferred 0.64
On the document
$65,844
The amounts in the right-hand column are what each document carried, and they are deliberately not added up — the same money is written down once at each of the 2 stages this order passed through. This service counts value once, at invoice issued, which puts $0 against this chain.

Where a person intervened

1 of 2 stages were not touchless

Delivery raised
manual
Joachim Vandenberg · Supply Chain · Order-to-Cash · 4 touches over 31.9 h · raised O2C-SHT
Across the 1 complete chains of this service the median is 0, so this one sits above the middle. A stage counts here when its handling is assisted or manual; touchless stages are excluded.

What the time and the money went on

The chain decomposed

Waiting
6.4 h
16% of elapsed time
In work
32.5 h
84% of elapsed time
Waiting and work are an exhaustive split of the 38.9 h this chain took — every hour is in one bucket or the other. The longest single wait was 6.4 h before delivery raised.
Cost to serve, $45.57
4 touches at 11 minutes of loaded time each$42.53
2 stages of inference and system cost$3.04
Cost to serve is modeled from the touches the ledger recorded, not billed from a timesheet. Every touch is priced at 11 minutes of a person at a loaded 58 dollars an hour, and every stage carries 1.10 dollars of system cost and 0.42 dollars of inference. Handoff cost is priced separately: waiting is held at 0.90 dollars an item an hour, rework at 34 minutes, and duplicated data entry at the re-keying minutes recorded against that handoff. Change any of those six rates and every dollar on these pages moves.
1 stage raised an exception (O2C-SHT), and the chain was reworked once.

The same chain for the whole week, as a distribution

1 complete order to cash chains, 10–16 August 2026

this chain sits at the 0th percentile
1
3.0 dten equal bands of chain cycle time3.4 d
Median chain
3.0 d
p25 3.0 d · p75 3.0 d
Slowest tenth
3.0 d
worst seen 3.0 d
Median waiting
2.8 d
94% of the median chain is queue
Median cost
$7.60
p90 $7.60
The mean of 3.0 d sits on the median of 3.0 d, which is why the distribution is drawn rather than reported as an average: the gap between the median and the slowest tenth is 0 min, and it is that tail, not the average, that customers of this service actually feel. This chain is not complete, so it is not in the 1 above. The commitment is 336 hours; no chain started early enough in a one-week window to be judged against it.
The ledger behind these chains is one week, 10 to 16 August 2026, which is 168 hours. A chain that had not finished when the week ended is open, not late: the week simply stopped watching it. A chain whose commitment falls after the end of the week could never have been seen to miss, so its service level reads not measurable rather than holding. Nothing on these pages should be read as a monthly or annual attainment. This chain had not finished when the window closed, so its cycle time is a floor, not a duration — it is right-censored, and it is not counted as a breach anywhere on this platform.