End-to-end outcomes · Order to cash

Order to cash

The longest chain in the estate and the only one that ends in money arriving. more

All outcomes

Starts when

A customer order is accepted

Ends when

The cash is applied against the open item

Accountable for the whole chain

Beatriz Salgado

Head of order to cash · Revenue Growth Management

Crosses

SalesSupply ChainFinanceO2CM2D

Health

What the chain measures

Cycle time, wait and cost are computed on complete chains only. more

The chain, stage by stage

5 stages · the wait column is the gap before that stage began, measured on the chains that reached it

Stage	Document	Function	Tower	System	Reached	Wait before	Stage cycle	Confidence	Joined by
1Order accepted	sales-order	Sales	O2C	erp-mm	200 · 100%	—	1.6 h	—	Origin 200
2Delivery raised	delivery-note	Supply Chain	O2C	tms	50 · 25%	16.3 h	3.5 h	0.75	Inferred 50
3Goods shipped	shipment	Supply Chain	M2D	tms	15 · 8%	13.3 h	3.4 h	1.00	Keyed 15
4Invoice issuedvalue	customer-invoice	Finance	O2C	erp-fi	4 · 2%	20.4 h	8.2 h	0.69	Inferred 4
5Cash applied	cash-application	Finance	O2C	bank-gateway	1 · 1%	17.3 h	56 min	0.76	Inferred 1

The delivery and the shipment sit in the same transport system. more

Chain state — an exhaustive partition of all 200 chains in this service into 4 states

Closed1 · 0.5%

Stalled195 · 97.5%

Open2 · 1.0%

Failed2 · 1.0%

How each chain was joined — a second exhaustive partition of the same 200 chains into 3 regimes

Inferred35 · 17.5%

Mixed15 · 7.5%

Single stage150 · 75.0%

The distribution, not the average

Cycle time across the 1 complete chains, in ten equal bands

71–72 h

72–73 h

73–74 h

74–75 h

75–76 h

76–77 h

77–78 h

78–79 h

79–80 h

80–81 h

Fastest 3.0 d, slowest 3.0 d, median 3.0 d, mean 3.0 d. The mean sits at or below the median, so quoting the average alone would understate what a typical chain of this service takes.

What the chain costs and carries

Cost is modeled from recorded touches. more

The commitment against this outcome

Order to cash inside 14 days · owned by Beatriz Salgado

Not measurable from this extract. more

This commitment sits alongside the function level service levels the estate already publishes, not instead of them. more

Who owns the delay

1 boundary disputes touch this service · 1 undecided

The register

Delivery raised against invoice issuedOpen

Distribution reports on the day the goods leave. more

Supply chain against Finance · arbiter Beatriz Salgado · 18.9 h and $169k claimed by neither side

Trace one chain end to end

The 1 complete chains carrying the largest amounts. more

Chain	Counterparty	Market	Cycle	Waiting	Cost	People	Joined by
OI-OTC-0085	Tallowgate Value Markets	Germany	3.0 d	2.8 d	$7.60	0	Mixed 0.64	Trace

What this page is, and what it is not

Every day of this chain is a day of working capital. more

An outcome is assembled, not recorded. more

The ledger behind these chains is one week, 10 to 16 August 2026, which is 168 hours. more

Cost to serve is modeled from the touches the ledger recorded, not billed from a timesheet. more