End-to-end outcomes · Order to cash
Order to cash
The longest chain in the estate and the only one that ends in money arriving. It crosses selling, distribution and finance, and touches two towers on the way.
Health
What the chain measures
Cycle time, wait and cost are computed on complete chains only. Everything else is computed on every assembled chain and says so.
The chain, stage by stage
5 stages · the wait column is the gap before that stage began, measured on the chains that reached it
| Stage | Document | Function | Tower | System | Reached | Wait before | Stage cycle | Confidence | Joined by |
|---|---|---|---|---|---|---|---|---|---|
| 1Order accepted | sales-order | Sales | O2C | erp-mm | 200 · 100% | — | 1.6 h | — | Origin 200 |
| 2Delivery raised | delivery-note | Supply Chain | O2C | tms | 50 · 25% | 16.3 h | 3.5 h | 0.75 | Inferred 50 |
| 3Goods shipped | shipment | Supply Chain | M2D | tms | 15 · 8% | 13.3 h | 3.4 h | 1.00 | Keyed 15 |
| 4Invoice issuedvalue | customer-invoice | Finance | O2C | erp-fi | 4 · 2% | 20.4 h | 8.2 h | 0.69 | Inferred 4 |
| 5Cash applied | cash-application | Finance | O2C | bank-gateway | 1 · 1% | 17.3 h | 56 min | 0.76 | Inferred 1 |
The delivery and the shipment sit in the same transport system. Every one of the four steps names the same customer, which makes this the longest chain in the catalog with a party on both sides of every boundary, and makes its completion rate the most telling number on the page.
The distribution, not the average
Cycle time across the 1 complete chains, in ten equal bands
Fastest 3.0 d, slowest 3.0 d, median 3.0 d, mean 3.0 d. The mean sits at or below the median, so quoting the average alone would understate what a typical chain of this service takes.
What the chain costs and carries
Cost is modeled from recorded touches. Value is the amount on the designated value stage only.
The commitment against this outcome
Order to cash inside 14 days · owned by Beatriz Salgado
Not measurable from this extract. The commitment runs to 14 days and the extract covers seven, so no chain in the week had the whole commitment available and none could have been seen to miss it. 1 chain did close inside the window, at a median of 71.3 hours, which describes the fast chains and says nothing about the slow ones.
This commitment sits alongside the function level service levels the estate already publishes, not instead of them. Every function inside this chain can hold its own commitment while this one misses.
Who owns the delay
1 boundary disputes touch this service · 1 undecided
Distribution reports on the day the goods leave. Billing reports on the day the invoice is cut. Nobody reports the gap, which on the assembled chains is the largest single wait in order to cash.
Trace one chain end to end
The 1 complete chains carrying the largest amounts. Open one to see every document, the wait before each stage and the moments a person intervened.
| Chain | Counterparty | Market | Cycle | Waiting | Cost | People | Joined by | |
|---|---|---|---|---|---|---|---|---|
| OI-OTC-0085 | Tallowgate Value Markets | Germany | 3.0 d | 2.8 d | $7.60 | 0 | Mixed 0.64 | Trace |
Every day of this chain is a day of working capital. It is also the chain where the handoff between distribution and billing is invisible to both, because each measures only its own segment.
An outcome is assembled, not recorded. No source system in this estate stamps a single reference across a purchase requisition, the order raised against it and the receipt that closes it, so the chains on these pages were stitched together after the fact. Where both documents sit in the same source system the chain is keyed and the join is exact. Where it crosses a system boundary the chain is matched on the party, the market, the region and whether the timing is plausible, and it is labeled inferred with its confidence shown. Where the two sides name no party in common the only evidence left is place and timing, and the chain is labeled cohort and confidence is capped low on purpose. A cohort chain is a hypothesis about which documents belong together. Read it as one.
The ledger behind these chains is one week, 10 to 16 August 2026, which is 168 hours. A chain that had not finished when the week ended is open, not late: the week simply stopped watching it. A chain whose commitment falls after the end of the week could never have been seen to miss, so its service level reads not measurable rather than holding. Nothing on these pages should be read as a monthly or annual attainment.
Cost to serve is modeled from the touches the ledger recorded, not billed from a timesheet. Every touch is priced at 11 minutes of a person at a loaded 58 dollars an hour, and every stage carries 1.10 dollars of system cost and 0.42 dollars of inference. Handoff cost is priced separately: waiting is held at 0.90 dollars an item an hour, rework at 34 minutes, and duplicated data entry at the re-keying minutes recorded against that handoff. Change any of those six rates and every dollar on these pages moves.