End-to-end outcomes · one chain
OI-ITS-0021 — Concept to shelf
One concept followed from a formula change is proposed to the first production order is released against it, across every function and tower it touched. more
State
Open
The week ended before the chain could reasonably finish. more
Chain cycle
7.1 d
Wall clock, first stage start to last stage end
Of which waiting
2.8 d
40% of the chain was queue, not work
Cost to serve
$68.36
6 touches over 3 stages
A person intervened
1×
At one stage, marked below
Match confidence
0.52
Cohort
What this chain is, and how sure we are it is one chain
Identity, counterparty and the correlation key
The unit
No counterparty recorded
Canada · North America · CAD
Started Mon, Aug 10, 19:19, and has not ended inside the observation window.
How the stages were joined
Cohort · 0.52
The chain crosses a boundary and no usable party join exists on either side. more
A chain is only as sure as its weakest join, so the figure above is the minimum across the 2 joins below, not their average.
How much of the service ran
3 / 5
2 functions · 1 tower
2 of the 5 stages were never found; the chain stops after launch gated. That is the chain as observed, not proof the work did not happen elsewhere.
The chain, stage by stage
3 stages · 2.8 d waiting · 4.3 d in work
01Formula proposed
CG-C2L-015710Formula changeelnR&DC2L
The chain starts here. more
In work
17.2 h
Touches
0
Handling
touchless
Join
Origin
On the document
$0
Handoff wait before this stage: 39.7 h — nothing was being done to the concept for that time.
02Pack specified
CG-C2L-015441Packaging specificationplmR&DC2L
At least one side of this step records no party at all, so there is nothing to join on beyond place and timing. more
In work
12.5 h
Touches
0
Handling
touchless
Join
Cohort 0.52
On the document
$0
Handoff wait before this stage: 27.8 h — nothing was being done to the concept for that time.
03Artwork approved a person intervened
CG-C2L-015416Artwork approvalplmMarketingC2LArjun Mehta
Both documents live in plm, so the system reference carries across and the link is keyed.
In work
3.0 d
Touches
6
Handling
manual
Join
Keyed 1.00
On the document
$0
The amounts in the right-hand column are what each document carried, and they are deliberately not added up — the same money is written down once at each of the 3 stages this concept passed through. This service counts value once, at first build released, which puts $0 against this chain.
Where a person intervened
1 of 3 stages were not touchless
Artwork approved
manual
Arjun Mehta · Marketing · Concept-to-Launch · 6 touches over 3.0 d
Across the 2 complete chains of this service the median is 0, so this one sits above the middle. A stage counts here when its handling is assisted or manual; touchless stages are excluded.
What the time and the money went on
The chain decomposed
Waiting
2.8 d
40% of elapsed time
In work
4.3 d
60% of elapsed time
Waiting and work are an exhaustive split of the 7.1 d this chain took — every hour is in one bucket or the other. The longest single wait was 39.7 h before pack specified.
Cost to serve, $68.36
6 touches at 11 minutes of loaded time each$63.80
3 stages of inference and system cost$4.56
Cost to serve is modeled from the touches the ledger recorded, not billed from a timesheet. more
No stage on this chain raised an exception.
The same chain for the whole week, as a distribution
2 complete concept to shelf chains, 10–16 August 2026
this chain sits at the 100th percentile
1
1
6.7 dten equal bands of chain cycle time6.8 d
Median chain
6.7 d
p25 6.7 d · p75 6.8 d
Slowest tenth
6.8 d
worst seen 6.8 d
Median waiting
4.7 d
70% of the median chain is queue
Median cost
$7.60
p90 $7.60
The mean of 6.7 d sits on the median of 6.7 d, which is why the distribution is drawn rather than reported as an average: the gap between the median and the slowest tenth is 1.6 h, and it is that tail, not the average, that customers of this service actually feel. This chain is not complete, so it is not in the 2 above. The commitment is 1,008 hours; no chain started early enough in a one-week window to be judged against it.
The ledger behind these chains is one week, 10 to 16 August 2026, which is 168 hours. A chain that had not finished when the week ended is open, not late: the week simply stopped watching it. A chain whose commitment falls after the end of the week could never have been seen to miss, so its service level reads not measurable rather than holding. Nothing on these pages should be read as a monthly or annual attainment. This chain had not finished when the window closed, so its cycle time is a floor, not a duration — it is right-censored, and it is not counted as a breach anywhere on this platform.