End-to-end outcomes · Hire to productive
Hire to productive
What a new joiner experiences as arriving. more
Health
What the chain measures
Cycle time, wait and cost are computed on complete chains only. more
The chain, stage by stage
3 stages · the wait column is the gap before that stage began, measured on the chains that reached it
| Stage | Document | Function | Tower | System | Reached | Wait before | Stage cycle | Confidence | Joined by |
|---|---|---|---|---|---|---|---|---|---|
| 1Hire recorded | hire-event | HR | H2R | hcm | 190 · 100% | — | 28.0 h | — | Origin 190 |
| 2Access granted | access-request | IT | ITS | itsm | 178 · 94% | 27.7 h | 8.2 h | 0.58 | Cohort 178 |
| 3First pay run | payroll-item | HR | H2R | hcm | 133 · 70% | 2.1 d | 4.7 h | 0.59 | Cohort 133 |
The people system and the service desk both name a person, and their identifiers never meet: not once across the whole week. more
The distribution, not the average
Cycle time across the 133 complete chains, in ten equal bands
Fastest 2.3 d, slowest 6.7 d, median 4.3 d, mean 4.3 d. The mean sits above the median, so quoting the average alone would overstate what a typical chain of this service takes.
What the chain costs and carries
Cost is modeled from recorded touches. more
The commitment against this outcome
Hire to productive inside 30 days · owned by Grace Mutiso
Not measurable from this extract. more
This commitment sits alongside the function level service levels the estate already publishes, not instead of them. more
The handoffs this service crosses
Mapped to the Hire to Productive cross-flow · 4 handoffs
| Boundary | Mean wait | Rework | Typed in twice | Weekly cost | Owner | Basis |
|---|---|---|---|---|---|---|
| HR → ITgate | 27.7 h | 8% | 51% | $296k | Grace Mutiso | Measured |
| IT → Admin | 33.4 h | 5% | 18% | $188k | Nobody | Modeled |
| Admin → Finance | 31.9 h | 8% | 12% | $167k | Nobody | Modeled |
| Finance → The line manager | 22.9 h | 14% | 54% | $67k | Nobody | Modeled |
Who owns the delay
1 boundary disputes touch this service · 1 undecided
The mapped flow routes a hire from people services through the service desk to administration and then finance. more
Trace one chain end to end
The 14 complete chains carrying the largest amounts. more
| Chain | Counterparty | Market | Cycle | Waiting | Cost | People | Joined by | |
|---|---|---|---|---|---|---|---|---|
| OI-HTP-0062 | Silvia Moretti | Canada | 4.2 d | 3.5 d | $4.56 | 0 | Cohort 0.62 | Trace |
| OI-HTP-0095 | Tobias Reinhardt | Italy | 4.6 d | 3.5 d | $15.19 | 1 | Cohort 0.52 | Trace |
| OI-HTP-0128 | Yasmin Chaudhry | Australia | 3.2 d | 2.4 d | $15.19 | 1 | Cohort 0.52 | Trace |
| OI-HTP-0161 | Nils Andersen | Türkiye | 2.9 d | 2.6 d | $15.19 | 1 | Cohort 0.52 | Trace |
| OI-HTP-0039 | Camille Rousseau | France | 5.5 d | 4.2 d | $15.19 | 1 | Cohort 0.62 | Trace |
| OI-HTP-0040 | Arjun Mehta | Brazil | 5.0 d | 2.8 d | $36.46 | 2 | Cohort 0.60 | Trace |
| OI-HTP-0086 | Tobias Reinhardt | Germany | 4.2 d | 3.9 d | $4.56 | 0 | Cohort 0.62 | Trace |
| OI-HTP-0001 | Estelle Mbeki | China | 5.4 d | 3.6 d | $25.83 | 1 | Cohort 0.62 | Trace |
| OI-HTP-0002 | Elin Bergstrom | Germany | 3.8 d | 3.4 d | $4.56 | 0 | Cohort 0.62 | Trace |
| OI-HTP-0003 | Farah Zayed | United Kingdom | 4.3 d | 3.5 d | $4.56 | 0 | Cohort 0.62 | Trace |
| OI-HTP-0004 | Rina Suryanto | France | 4.0 d | 3.8 d | $4.56 | 0 | Cohort 0.62 | Trace |
| OI-HTP-0006 | Wei Lin Tan | Germany | 3.6 d | 2.9 d | $4.56 | 0 | Cohort 0.60 | Trace |
| OI-HTP-0007 | Wei Lin Tan | France | 4.1 d | 3.4 d | $25.83 | 1 | Cohort 0.62 | Trace |
| OI-HTP-0029 | Ruth Okonkwo | France | 4.9 d | 3.9 d | $25.83 | 1 | Cohort 0.62 | Trace |
A joiner who cannot log in is a cost with no output, and a joiner paid wrong in the first period is the most expensive kind of correction the group makes.
An outcome is assembled, not recorded. more
The ledger behind these chains is one week, 10 to 16 August 2026, which is 168 hours. more
Cost to serve is modeled from the touches the ledger recorded, not billed from a timesheet. more