Function cockpit

Sales

Agents prepare, capture and coordinate. Sellers own the relationship.

Autonomy0% / 82%

Phase: Phase 3 — Functional orchestration

Run the account estate as a continuously sensed system: research, briefs, CRM truth, follow-up and pipeline risk are agent work; commitments made to customers remain human.

Trust score

Touchless

Human review

Override rate

Capacity released

20-40% seller capacity (aspiration, requires local baselining)

Accountable human

Chief Revenue Officer

CoS agent: Sales Chief of Staff

What the function hears before anyone asks

Sensing layer

The function hears the problem before anyone files a ticket

Autonomy starts with intake. These are the surfaces this function listens on, what it extracts from each, and which desk the signal is routed to without a human triaging it first.

Listening surfaces

Signal types

Events / 24h

Critical open

Signal volume over the last 24 hours

Volume alone is noise. The routing underneath it is what makes the intake autonomous.

Loading signals…

CRM & activity log

1 signal types

Stage age beyond band

187 events / 24h

Elevated

ExtractsOpportunity age, last meaningful contact, next-step completeness

Routes toDeal Coach

Email & calendar

1 signal types

Decision-maker disengagement

96 events / 24h

Elevated

ExtractsResponse latency, meeting decline pattern, stakeholder replacement

Routes toRelationship-Risk Agent

Market & news feeds

1 signal types

Buying-intent event

1420 events / 24h

Routine

ExtractsFunding, hiring, procurement notice, leadership change

Routes toProspect Sensing Agent

Meeting transcripts

1 signal types

Unlogged commitment

214 events / 24h

Routine

ExtractsVerbal commitment, promised date, scope reference

Routes toMeeting Agent

Support & product telemetry

1 signal types

Account health deterioration

58 events / 24h

Critical

ExtractsTicket spike, usage decline, escalation sentiment

Routes toRelationship-Risk Agent