Service level · Function to the business
Plan publication to the network
Supply Chain
Committed level
12 hrs
cycle-time at or below target · per planning cycle
Attainment
96.3%
worst period 93.5%
Consequence of a miss
No consequence
Reported and discussed. Nothing changes hands.
Breaches
2
0 with remediation still open
Credit
$0
$0 of it actually paid
The commitment
Who owes what to whom
TypeCommitted level
Owed bySupply Chain function
Owed toManufacturing and logistics partners
Measurement windowPer planning cycle
Effective fromMay 19, 2026
Next reviewNov 10, 2026
FunctionSupply Chain
Signature
Named and dated
Signed bySofia Lindqvist
RoleFinance Business Partner, Operations
Signed onMay 14, 2026
A signature makes this level a commitment somebody can be held to. Without one it is a target that reads like a commitment.
How it is measured
From the work ledger
Cycle trigger to plan published.
source scm-planning
What a miss costs
No consequence
No clause. A late plan is absorbed downstream and never priced.
No credit or charge is attached to this level.
There is no credit, no fee at risk and no other consequence attached to this level. A miss produces a report and a conversation. That is stated plainly here because a service level with no consequence behaves like a target, and calling it a commitment does not change how it behaves under pressure.
Attainment by period
6 measured periods · floor at 95%
2025 Q4
97.0%
11.6 hrs · target met
2026 Q1
97.2%
11.5 hrs · target met
2026 Q2
98.1%
11.2 hrs · target met
Jun 2026
97.2%
11.5 hrs · target met
Jul 2026
94.6%
12.5 hrs · target missed
Aug 2026
93.5%
13.0 hrs · target missed
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. The floor line is attainment below 95%, which is what opens a breach.
Breach history
2 recorded misses
BRC-0019Aug 2026 · occurred Aug 6, 2026 · detected 11 days ago
measured 13.0 against 12.0
missed by 8.0%
1,995 units affected
open 19.6 hrs
Intake quarantine held 340 items over the weekend because the release decision needs a named human and none was rostered.
contributing: Detection lag of 13 hours before anyone was paged · Measured from the work unit ledger
Intake data qualityNo clause to invokeClosed
no owner assigned · remediation due Sep 20, 2026 · closed
Add a canary stage to policy changes so that a tightened band is exposed to five percent of volume for two days first.
BRC-0018Jul 2026 · occurred Jul 6, 2026 · detected 42 days ago
measured 12.5 against 12.0
missed by 4.5%
2,299 units affected
open 10.9 hrs
A prompt revision improved accuracy on the main path and quietly slowed a secondary path that nobody had a test for.
contributing: Detection lag of 19 hours before anyone was paged · Measured from the work unit ledger
Change or releaseNo clause to invokeClosed
Ravi Menon, Finance Business Partner, Commercial · remediation due Aug 20, 2026 · closed
Instrument the path independently rather than accepting the tower dashboard as the measurement of record.
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. Recovery times here are real measurements of a simulation, not evidence that a customer's production estate recovers in the same time.
Attainment, breach detail and credit on this record are modeled. The structure — a named counterparty, a measurement basis that can be checked, a signature, a review date, a consequence, and a breach ledger that records the cause rather than the excuse — is the part intended to survive contact with a real estate.