Service level · Function to the business
Deal desk decision time
Revenue Growth Management
The commitment
Who owes what to whom
TypeCommitted level
Owed byRevenue Growth Management function
Owed toSales leadership
Measurement windowRolling 30 days, 95th percentile
Effective fromApr 4, 2026
Next reviewSep 26, 2026
FunctionRevenue Growth Management
Signature
Named and dated
Signed byMorgan Idris
RoleFunction Leader, Revenue Growth Management
Signed onMar 30, 2026
A signature makes this level a commitment somebody can be held to. more
How it is measured
From the work ledger
Desk intake to decision recorded on the unit.
source crm-cloud
What a miss costs
No consequence
No consequence attached. The function accepted the level on the understanding that capacity would follow, and it partly did not.
No credit or charge is attached to this level.
There is no credit, no fee at risk and no other consequence attached to this level. more
Attainment by period
6 measured periods · floor at 95%
2025 Q4
96.4%
7.9 hrs · target met
2026 Q1
95.3%
8.2 hrs · target missed
2026 Q2
99.3%
7.2 hrs · target met
Jun 2026
95.3%
8.2 hrs · target missed
Jul 2026
95.6%
8.1 hrs · target missed
Aug 2026
97.3%
7.7 hrs · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. more
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. more
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. more
Attainment, breach detail and credit on this record are modeled. more