Service level · Function to the business
Requisition to purchase order
Procurement & Source-to-Pay
The commitment
Who owes what to whom
TypeCommitted level
Owed byProcurement & Source-to-Pay function
Owed toAll requesting functions
Measurement windowRolling 30 days, 95th percentile
Effective fromFeb 16, 2026
Next reviewOct 29, 2026
FunctionProcurement & Source-to-Pay
Signature
Named and dated
Signed byTobias Renn
RoleDirector, Business Finance
Signed onFeb 11, 2026
A signature makes this level a commitment somebody can be held to. more
How it is measured
From the work ledger
Requisition approved to purchase order issued.
source erp-fin
What a miss costs
Service credit
Charged back internally at 2% of the monthly function allocation, which is a real internal consequence even though no cash leaves the group.
Charged at the rate set out in the basis, capped at 6%.
Attainment by period
6 measured periods · floor at 95%
2025 Q4
95.8%
16.1 hrs · target missed
2026 Q1
96.7%
15.6 hrs · target met
2026 Q2
99.6%
14.2 hrs · target met
Jun 2026
95.2%
16.4 hrs · target missed
Jul 2026
97.9%
15.0 hrs · target met
Aug 2026
97.5%
15.2 hrs · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. more
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. more
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. more
Attainment, breach detail and credit on this record are modeled. more