Service level · Function to the business
Requisition to purchase order
Procurement & Source-to-Pay
Committed level
16 hrs
cycle-time at or below target · rolling 30 days, 95th percentile
Attainment
97.1%
worst period 95.2%
Consequence of a miss
Service credit
capped at 6%
Breaches
0
0 with remediation still open
Credit
$0
$0 of it actually paid
The commitment
Who owes what to whom
TypeCommitted level
Owed byProcurement & Source-to-Pay function
Owed toAll requesting functions
Measurement windowRolling 30 days, 95th percentile
Effective fromFeb 16, 2026
Next reviewOct 29, 2026
FunctionProcurement & Source-to-Pay
Signature
Named and dated
Signed byTobias Renn
RoleDirector, Business Finance
Signed onFeb 11, 2026
A signature makes this level a commitment somebody can be held to. Without one it is a target that reads like a commitment.
How it is measured
From the work ledger
Requisition approved to purchase order issued.
source erp-fin
What a miss costs
Service credit
Charged back internally at 2% of the monthly function allocation, which is a real internal consequence even though no cash leaves the group.
Charged at the rate set out in the basis, capped at 6%.
Attainment by period
6 measured periods · floor at 95%
2025 Q4
95.8%
16.1 hrs · target missed
2026 Q1
96.7%
15.6 hrs · target met
2026 Q2
99.6%
14.2 hrs · target met
Jun 2026
95.2%
16.4 hrs · target missed
Jul 2026
97.9%
15.0 hrs · target met
Aug 2026
97.5%
15.2 hrs · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. The floor line is attainment below 95%, which is what opens a breach.
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. That is a clean record over a short window on a modeled estate, not a track record.
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. Recovery times here are real measurements of a simulation, not evidence that a customer's production estate recovers in the same time.
Attainment, breach detail and credit on this record are modeled. The structure — a named counterparty, a measurement basis that can be checked, a signature, a review date, a consequence, and a breach ledger that records the cause rather than the excuse — is the part intended to survive contact with a real estate.