Service level · Function to the business
Campaign asset approval
Marketing
The commitment
Who owes what to whom
TypeTarget only
Owed byMarketing function
Owed toBrand and demand teams
Measurement windowRolling 30 days, 90th percentile
Effective fromApr 20, 2026
Next reviewJul 27, 2026 — overdue
FunctionMarketing
Signature
Nobody has signed this
This level has no signature on file. more
How it is measured
From the work ledger
Asset submitted to approval recorded.
source mkt-automation
What a miss costs
No consequence
A target, not a commitment. more
No credit or charge is attached to this level.
There is no credit, no fee at risk and no other consequence attached to this level. more
Attainment by period
6 measured periods · floor at 95%
2025 Q4
97.5%
22.9 hrs · target met
2026 Q1
100.0%
20.9 hrs · target met
2026 Q2
100.0%
20.9 hrs · target met
Jun 2026
95.9%
24.1 hrs · target missed
Jul 2026
96.0%
24.0 hrs · target met
Aug 2026
93.1%
26.2 hrs · target missed
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. more
Breach history
1 recorded miss
BRC-0015Aug 2026 · occurred Aug 6, 2026 · detected 10 days ago
measured 26.2 against 24.0
missed by 9.3%
140 units affected
open 31.9 hrs
A drift alarm on the classification agent fired mid-month. more
contributing: Detection lag of 37 hours before anyone was paged · Measured from the work unit ledger
Model quality degradedNo clause to invokeRemediation open
Ravi Menon, Finance Business Partner, Commercial · remediation due Sep 20, 2026 · still open
Add a surge clause to the level so that arrivals above 1.5 times plan suspend the commitment rather than breaching it.
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. more
Attainment, breach detail and credit on this record are modeled. more