Service level · Line level
Service request fulfillment time
AD10A Service Request to Fulfillment
The commitment
Who owes what to whom
TypeOperational level
Owed byAdministration
Owed toThe requesting site
Measurement windowRolling 30 days, 90th percentile
Effective fromMay 26, 2026
Next reviewNov 22, 2026
FunctionAdministration
Signature
Named and dated
Signed byAvery Chen
RoleEnterprise Chief of Staff
Signed onMay 22, 2026
A signature makes this level a commitment somebody can be held to. more
How it is measured
From the work ledger
From the work unit ledger.
source facilities-mgmt
What a miss costs
No consequence
No clause.
No credit or charge is attached to this level.
There is no credit, no fee at risk and no other consequence attached to this level. more
Attainment by period
6 measured periods · floor at 95%
2025 Q4
97.5%
45.7 hrs · target met
2026 Q1
95.4%
48.9 hrs · target missed
2026 Q2
97.6%
45.5 hrs · target met
Jun 2026
99.1%
43.2 hrs · target met
Jul 2026
96.4%
47.4 hrs · target met
Aug 2026
95.1%
49.4 hrs · target missed
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. more
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. more
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. more
Attainment, breach detail and credit on this record are modeled. more