Service level · Function to the business
Service request fulfillment
Administration
The commitment
Who owes what to whom
TypeOperational level
Owed byAdministration function
Owed toAll sites
Measurement windowRolling 30 days, 90th percentile
Effective fromApr 20, 2026
Next reviewAug 12, 2026 — overdue
FunctionAdministration
Signature
Nobody has signed this
This level has no signature on file. more
How it is measured
From the work ledger
Request raised to fulfillment confirmed.
source facilities-mgmt
What a miss costs
No consequence
No clause.
No credit or charge is attached to this level.
There is no credit, no fee at risk and no other consequence attached to this level. more
Attainment by period
6 measured periods · floor at 95%
2025 Q4
97.6%
45.5 hrs · target met
2026 Q1
100.0%
41.9 hrs · target met
2026 Q2
98.7%
43.9 hrs · target met
Jun 2026
95.3%
49.1 hrs · target missed
Jul 2026
95.9%
48.1 hrs · target missed
Aug 2026
98.8%
43.7 hrs · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. more
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. more
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. more
Attainment, breach detail and credit on this record are modeled. more