Service level · Tower to function
Source-to-Pay touchless rate
Source-to-Pay Tower
The commitment
Who owes what to whom
TypeCommitted level
Owed byAI GBS — Source-to-Pay Tower
Owed toProcurement
Measurement windowCalendar month
Effective fromFeb 19, 2026
Next reviewOct 29, 2026
Signature
Named and dated
Signed byRafael Ortiz
RoleGeneral Counsel
Signed onFeb 11, 2026
A signature makes this level a commitment somebody can be held to. more
How it is measured
From the work ledger
Units closed with zero human touches against units closed. more
source erp-fin
What a miss costs
Fee at risk
Three percent of the quarterly tower fee is at risk against this level. more
3% of quarterly fee at risk, assessed at quarter end.
Attainment by period
6 measured periods · floor at 95%
2025 Q4
98.1%
91.0% · target met
2026 Q1
98.2%
91.1% · target met
2026 Q2
93.4%
84.3% · target missed
Jun 2026
95.9%
87.9% · target missed
Jul 2026
99.3%
92.7% · target met
Aug 2026
100.0%
93.6% · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. more
Breach history
1 recorded miss
BRC-00072026 Q2 · occurred Jun 17, 2026 · detected 2 months ago
measured 84.3 against 88.0
missed by 4.2%
337 units affected
open 32.7 hrs
A supplier master update introduced duplicate records. more
contributing: Detection lag of 11 hours before anyone was paged · Measured from the work unit ledger
Intake data qualityCredit paid · $5.4kClosed
Morgan Idris, Function Leader, Revenue Growth Management · remediation due Aug 1, 2026 · closed
Instrument the path independently rather than accepting the tower dashboard as the measurement of record.
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. more
Attainment, breach detail and credit on this record are modeled. more