Service level · Tower to function
Record-to-Report close readiness
Record-to-Report Tower
The commitment
Who owes what to whom
TypeCommitted level
Owed byAI GBS — Record-to-Report Tower
Owed toFinance
Measurement windowPer close, business hours to sign-off
Effective fromApr 20, 2026
Next reviewOct 15, 2026
Signature
Named and dated
Signed byAna Duarte
RoleGroup Financial Controller
Signed onApr 8, 2026
A signature makes this level a commitment somebody can be held to. more
How it is measured
From the work ledger
Period-end trigger to controller sign-off, taken from the close evidence chain.
source erp-fin
What a miss costs
Service credit
A late close returns 10% of the monthly tower charge, the largest single credit on the estate, because a late close moves an external reporting date.
10% of monthly tower charge per late close.
Attainment by period
6 measured periods · floor at 95%
2025 Q4
99.0%
86.8 hrs · target met
2026 Q1
98.5%
88.3 hrs · target met
2026 Q2
98.2%
89.2 hrs · target met
Jun 2026
97.9%
90.2 hrs · target met
Jul 2026
99.2%
86.2 hrs · target met
Aug 2026
98.7%
87.7 hrs · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. more
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. more
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. more
Attainment, breach detail and credit on this record are modeled. more