Service level · Tower to function
Record-to-Report close readiness
Record-to-Report Tower
Committed level
96 hrs
cycle-time at or below target · per close, business hours to sign-off
Attainment
98.6%
worst period 97.9%
Consequence of a miss
Service credit
capped at 20%
Breaches
0
0 with remediation still open
Credit
$0
$0 of it actually paid
The commitment
Who owes what to whom
TypeCommitted level
Owed byAI GBS — Record-to-Report Tower
Owed toFinance
Measurement windowPer close, business hours to sign-off
Effective fromApr 20, 2026
Next reviewOct 15, 2026
Signature
Named and dated
Signed byAna Duarte
RoleGroup Financial Controller
Signed onApr 8, 2026
A signature makes this level a commitment somebody can be held to. Without one it is a target that reads like a commitment.
How it is measured
From the work ledger
Period-end trigger to controller sign-off, taken from the close evidence chain.
source erp-fin
What a miss costs
Service credit
A late close returns 10% of the monthly tower charge, the largest single credit on the estate, because a late close moves an external reporting date.
10% of monthly tower charge per late close.
Attainment by period
6 measured periods · floor at 95%
2025 Q4
99.0%
86.8 hrs · target met
2026 Q1
98.5%
88.3 hrs · target met
2026 Q2
98.2%
89.2 hrs · target met
Jun 2026
97.9%
90.2 hrs · target met
Jul 2026
99.2%
86.2 hrs · target met
Aug 2026
98.7%
87.7 hrs · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. The floor line is attainment below 95%, which is what opens a breach.
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. That is a clean record over a short window on a modeled estate, not a track record.
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. Recovery times here are real measurements of a simulation, not evidence that a customer's production estate recovers in the same time.
Attainment, breach detail and credit on this record are modeled. The structure — a named counterparty, a measurement basis that can be checked, a signature, a review date, a consequence, and a breach ledger that records the cause rather than the excuse — is the part intended to survive contact with a real estate.