Service level · Tower to function
Record-to-Report ledger availability
Record-to-Report Tower
Committed level
99.9%
availability at or above target · calendar month, excluding notified windows
Attainment
97.0%
worst period 95.7%
Consequence of a miss
Service credit
capped at 9%
Breaches
0
0 with remediation still open
Credit
$0
$0 of it actually paid
The commitment
Who owes what to whom
TypeCommitted level
Owed byAI GBS — Record-to-Report Tower
Owed toFinance
Measurement windowCalendar month, excluding notified windows
Effective fromApr 20, 2026
Next reviewOct 15, 2026
Signature
Named and dated
Signed byAna Duarte
RoleGroup Financial Controller
Signed onApr 8, 2026
A signature makes this level a commitment somebody can be held to. Without one it is a target that reads like a commitment.
How it is measured
From the work ledger
Synthetic probe every five minutes against the ledger read path.
source erp-fin
What a miss costs
Service credit
Below 99.9% returns 3% of the monthly charge. Notified maintenance windows are excluded, which is generous to the provider.
3% of monthly tower charge per breached month.
Attainment by period
6 measured periods · floor at 95%
2025 Q4
97.2%
101.8% · target met
2026 Q1
96.0%
99.9% · target met
2026 Q2
96.8%
101.2% · target met
Jun 2026
100.0%
106.3% · target met
Jul 2026
95.7%
99.4% · target missed
Aug 2026
96.5%
100.7% · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. The floor line is attainment below 95%, which is what opens a breach.
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. That is a clean record over a short window on a modeled estate, not a track record.
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. Recovery times here are real measurements of a simulation, not evidence that a customer's production estate recovers in the same time.
Attainment, breach detail and credit on this record are modeled. The structure — a named counterparty, a measurement basis that can be checked, a signature, a review date, a consequence, and a breach ledger that records the cause rather than the excuse — is the part intended to survive contact with a real estate.