Service level · Tower to function
Record-to-Report ledger availability
Record-to-Report Tower
The commitment
Who owes what to whom
TypeCommitted level
Owed byAI GBS — Record-to-Report Tower
Owed toFinance
Measurement windowCalendar month, excluding notified windows
Effective fromApr 20, 2026
Next reviewOct 15, 2026
Signature
Named and dated
Signed byAna Duarte
RoleGroup Financial Controller
Signed onApr 8, 2026
A signature makes this level a commitment somebody can be held to. more
How it is measured
From the work ledger
Synthetic probe every five minutes against the ledger read path.
source erp-fin
What a miss costs
Service credit
Below 99.9% returns 3% of the monthly charge. more
3% of monthly tower charge per breached month.
Attainment by period
6 measured periods · floor at 95%
2025 Q4
97.2%
101.8% · target met
2026 Q1
96.0%
99.9% · target met
2026 Q2
96.8%
101.2% · target met
Jun 2026
100.0%
106.3% · target met
Jul 2026
95.7%
99.4% · target missed
Aug 2026
96.5%
100.7% · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. more
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. more
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. more
Attainment, breach detail and credit on this record are modeled. more