Service level · Tower to function
Order-to-Cash oldest queued order
Order-to-Cash Tower
Committed level
12 hrs
queue-age at or below target · measured at 17:00 local, each business day
Attainment
97.3%
worst period 95.3%
Consequence of a miss
No consequence
Reported and discussed. Nothing changes hands.
Breaches
0
0 with remediation still open
Credit
$0
$0 of it actually paid
The commitment
Who owes what to whom
TypeTarget only
Owed byAI GBS — Order-to-Cash Tower
Owed toRevenue Operations
Measurement windowMeasured at 17:00 local, each business day
Effective fromMar 21, 2026
Next reviewJun 16, 2026 — overdue
Signature
Nobody has signed this
This level has no signature on file. It is published, it is measured against, and it appears in reporting — but no named person on either side has agreed to it. It is shown here as unsigned rather than being quietly presented as agreed.
How it is measured
Asserted, not measured
No daily snapshot is retained, so the level cannot be evaluated after the fact. It is shown here because pretending it does not exist would be worse.
no source system named
Attainment for this level does not come from the work ledger. It is reported by the provider or sampled by hand, which means the number cannot be independently reconstructed from evidence held on this estate.
What a miss costs
No consequence
Written as a target during design and never converted into a commitment.
None.
There is no credit, no fee at risk and no other consequence attached to this level. A miss produces a report and a conversation. That is stated plainly here because a service level with no consequence behaves like a target, and calling it a commitment does not change how it behaves under pressure.
Attainment by period
6 measured periods · floor at 95%
2025 Q4
95.5%
12.2 hrs · target missed
2026 Q1
99.0%
10.8 hrs · target met
2026 Q2
95.3%
12.3 hrs · target missed
Jun 2026
95.8%
12.1 hrs · target missed
Jul 2026
98.1%
11.2 hrs · target met
Aug 2026
100.0%
10.5 hrs · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. The floor line is attainment below 95%, which is what opens a breach.
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. That is a clean record over a short window on a modeled estate, not a track record.
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. Recovery times here are real measurements of a simulation, not evidence that a customer's production estate recovers in the same time.
Attainment, breach detail and credit on this record are modeled. The structure — a named counterparty, a measurement basis that can be checked, a signature, a review date, a consequence, and a breach ledger that records the cause rather than the excuse — is the part intended to survive contact with a real estate.