Service level · Tower to function
Order-to-Cash oldest queued order
Order-to-Cash Tower
The commitment
Who owes what to whom
TypeTarget only
Owed byAI GBS — Order-to-Cash Tower
Owed toRevenue Growth Management
Measurement windowMeasured at 17:00 local, each business day
Effective fromMar 21, 2026
Next reviewJun 16, 2026 — overdue
Signature
Nobody has signed this
This level has no signature on file. more
How it is measured
Asserted, not measured
No daily snapshot is retained, so the level cannot be evaluated after the fact. more
no source system named
Attainment for this level does not come from the work ledger. more
What a miss costs
No consequence
Written as a target during design and never converted into a commitment.
None.
There is no credit, no fee at risk and no other consequence attached to this level. more
Attainment by period
6 measured periods · floor at 95%
2025 Q4
95.5%
12.2 hrs · target missed
2026 Q1
99.0%
10.8 hrs · target met
2026 Q2
95.3%
12.3 hrs · target missed
Jun 2026
95.8%
12.1 hrs · target missed
Jul 2026
98.1%
11.2 hrs · target met
Aug 2026
100.0%
10.5 hrs · target met
The bar scale starts at 85% rather than zero, because every value on a service level sits in the last few points and a zero-based axis would flatten the only part of the range anyone argues about. more
Breach history
No breaches recorded
No period has fallen below the attainment floor on this level in the measured window. more
What this record is, and what it is not
Drill results are measured against a modeled estate on a rehearsal calendar of our own making. more
Attainment, breach detail and credit on this record are modeled. more