LensReading which lens this session carries.

End-to-end outcomes · Invoice to pay

Invoice to payment

What a supplier experiences as being paid.

All outcomes
Starts when
A supplier invoice is received
Ends when
The payment clears and reconciles against the bank statement
Accountable for the whole chain
Sofia Kalogeropoulou
Head of payables and payments · Finance
Crosses
ProcurementFinanceS2PR2R

Health

What the chain measures

Cycle time, wait and cost are computed on complete chains only.

The chain, stage by stage

3 stages · the wait column is the gap before that stage began, measured on the chains that reached it

StageDocumentFunctionTowerSystemReachedWait beforeStage cycleConfidenceJoined by
1Invoice receivedvaluesupplier-invoiceProcurementS2Pap-automation300 · 100%—11.3 h—
Origin 300
2Payment releasedpayment-runFinanceS2Ptreasury158 · 53%42.8 h6.1 h0.78
Inferred 158
3Cash reconciledbank-recFinanceR2Rbank-gateway131 · 44%21.6 h6.5 h0.59
Cohort 131

The payables platform and treasury both name the supplier, so that step can at least be joined on the trading party.

Chain state — an exhaustive partition of all 300 chains in this service into 4 states
Closed102 · 34.0%
Stalled182 · 60.7%
Open12 · 4.0%
Failed4 · 1.3%
How each chain was joined — a second exhaustive partition of the same 300 chains into 3 regimes
Inferred27 · 9.0%
Cohort131 · 43.7%
Single stage142 · 47.3%

The distribution, not the average

Cycle time across the 131 complete chains, in ten equal bands

23–38 h
2
38–52 h
12
52–67 h
19
67–81 h
32
81–96 h
26
96–110 h
22
110–125 h
14
125–139 h
2
139–153 h
1
153–168 h
1

Fastest 23.5 h, slowest 7.0 d, median 3.4 d, mean 3.5 d. The mean sits above the median, so quoting the average alone would overstate what a typical chain of this service takes.

What the chain costs and carries

Cost is modeled from recorded touches.

The commitment against this outcome

Invoice to payment inside 7 days · owned by Sofia Kalogeropoulou

Not measurable from this extract.

This commitment sits alongside the function level service levels the estate already publishes, not instead of them.

The handoffs this service crosses

Mapped to the Source to Settle cross-flow · 4 handoffs

All handoffs
BoundaryMean waitReworkTyped in twiceWeekly costOwnerBasis
Procurement → Supply Chain34.1 h4%13%$164kDiego FuentesMeasured
Supply Chain → Financegate34.8 h15%13%$141kNobodyModeled
Finance → AI GBS21.1 h7%12%$49kSofia KalogeropoulouModeled
AI GBS → The supplier32.9 h9%64%$127kNobodyModeled

Who owns the delay

2 boundary disputes touch this service · 1 undecided

The register
Who owns the wait between the payables platform and treasuryScheduled

Invoices approved for payment sit until the next scheduled run.

Procurement against Finance · arbiter Anneke de Vries · 31.4 h and $214k claimed by neither side
Duplicate entry between the payables platform and the bank gatewayDecided

Payment instructions are keyed once in treasury and again in the bank gateway because no reference survives between them.

Finance against Information technology · arbiter Marcus Adeyemi · $187k claimed by neither side, with no wait timed against it

Trace one chain end to end

The 14 complete chains carrying the largest amounts.

ChainCounterpartyMarketCycleWaitingCostPeopleJoined by
OI-ITP-0022Corvale ContainersUnited Kingdom2.7 d2.3 d$15.191Cohort 0.62Trace
OI-ITP-0218Kirchner IngredientsUnited Kingdom2.6 d2.4 d$4.560Cohort 0.62Trace
OI-ITP-0193Coalridge Agency GroupSpain3.5 d3.2 d$4.560Cohort 0.62Trace
OI-ITP-0214Ashgrove IndustriesGermany3.1 d2.8 d$4.560Cohort 0.30Trace
OI-ITP-0044Petronel PackagingUnited Arab Emirates2.9 d35.9 h$47.091Cohort 0.62Trace
OI-ITP-0062Farrowgate ChemicalsSouth Africa3.3 d2.4 d$47.092Cohort 0.62Trace
OI-ITP-0015Marchbank CartonsPoland2.7 d2.3 d$4.560Cohort 0.62Trace
OI-ITP-0065Sorenson LogisticsIndonesia42.7 h34.2 h$4.560Cohort 0.62Trace
OI-ITP-0055Barenholt ServicesAustralia4.7 d2.4 d$132.162Cohort 0.62Trace
OI-ITP-0025Ravensworth FreightIndonesia2.1 d27.8 h$15.191Cohort 0.62Trace
OI-ITP-0038Vossberg IndustriesUnited States4.1 d4.0 d$4.560Cohort 0.62Trace
OI-ITP-0219Stanhope EnergyUnited States3.0 d2.5 d$25.831Cohort 0.62Trace
OI-ITP-0097Whitmore FacilitiesPoland3.5 d3.1 d$15.191Cohort 0.62Trace
OI-ITP-0176Petronel Agency GroupUnited States4.0 d3.1 d$25.831Cohort 0.62Trace
What this page is, and what it is not

This is the chain a supplier judges the group by, and the only one where a delay converts directly into a commercial conversation about terms.

An outcome is assembled, not recorded.

The ledger behind these chains is one week, 10 to 16 August 2026, which is 168 hours.

Cost to serve is modeled from the touches the ledger recorded, not billed from a timesheet.