End-to-end outcomes · one chain
OI-CTC-0107 — Claim to credit
One claim followed from a retailer deducts against an invoice to the deduction is settled or recovered by credit, across every function and tower it touched. more
State
Open
The week ended before the chain could reasonably finish. more
Chain cycle
8.4 d
Wall clock, first stage start to last stage end
Of which waiting
21.2 h
10% of the chain was queue, not work
Cost to serve
$56.21
5 touches over 2 stages
A person intervened
1×
At one stage, marked below
Match confidence
0.86
Inferred
What this chain is, and how sure we are it is one chain
Identity, counterparty and the correlation key
The unit
Cobalt Pharmacy Group
Australia · Asia Pacific · AUD
Started Wed, Aug 12, 20:53, and has not ended inside the observation window.
How the stages were joined
Inferred · 0.86
The chain crosses a system boundary, but both sides name parties from a materially overlapping master, so it was matched on party, market, region and lag plausibility.
A chain is only as sure as its weakest join, so the figure above is the minimum across the 1 joins below, not their average.
How much of the service ran
2 / 3
2 functions · 2 towers
1 of the 3 stages were never found; the chain stops after credit issued. That is the chain as observed, not proof the work did not happen elsewhere.
The chain, stage by stage
2 stages · 21.2 h waiting · 7.5 d in work
01Deduction taken
CG-O2C-001308Deduction and chargeback claimerp-fiCust SvcO2C
The chain starts here. more
In work
21.8 h
Touches
0
Handling
touchless
Join
Origin
On the document
$2,410
Handoff wait before this stage: 21.2 h — nothing was being done to the claim for that time.
02Promotion checked a person intervened
CG-A2L-014103Trade promotion plancrmMarketingA2LPatrick Oyelaranexception A2L-FND
The document crosses from erp-fi into crm, where no reference survives. more
In work
6.6 d
Touches
5
Handling
manual
Join
Inferred 0.86
On the document
$1,306
The amounts in the right-hand column are what each document carried, and they are deliberately not added up — the same money is written down once at each of the 2 stages this claim passed through. This service counts value once, at deduction taken, which puts $2,410 against this chain.
Where a person intervened
1 of 2 stages were not touchless
Promotion checked
manual
Patrick Oyelaran · Marketing · Awareness-to-Lead · 5 touches over 6.6 d · raised A2L-FND
Across the 3 complete chains of this service the median is 1, so this one sits on the middle. A stage counts here when its handling is assisted or manual; touchless stages are excluded.
What the time and the money went on
The chain decomposed
Waiting
21.2 h
10% of elapsed time
In work
7.5 d
90% of elapsed time
Waiting and work are an exhaustive split of the 8.4 d this chain took — every hour is in one bucket or the other. The longest single wait was 21.2 h before promotion checked.
Cost to serve, $56.21
5 touches at 11 minutes of loaded time each$53.17
2 stages of inference and system cost$3.04
Cost to serve is modeled from the touches the ledger recorded, not billed from a timesheet. more
1 stage raised an exception (A2L-FND), and the chain was reworked once.
The same chain for the whole week, as a distribution
3 complete claim to credit chains, 10–16 August 2026
this chain sits at the 100th percentile
1
1
1
3.5 dten equal bands of chain cycle time5.0 d
Median chain
3.9 d
p25 3.7 d · p75 4.5 d
Slowest tenth
4.8 d
worst seen 5.0 d
Median waiting
45.1 h
48% of the median chain is queue
Median cost
$25.83
p90 $25.83
The mean of 4.1 d sits above the median of 3.9 d, which is why the distribution is drawn rather than reported as an average: the gap between the median and the slowest tenth is 19.4 h, and it is that tail, not the average, that customers of this service actually feel. This chain is not complete, so it is not in the 3 above. The commitment is 504 hours; no chain started early enough in a one-week window to be judged against it.
The ledger behind these chains is one week, 10 to 16 August 2026, which is 168 hours. A chain that had not finished when the week ended is open, not late: the week simply stopped watching it. A chain whose commitment falls after the end of the week could never have been seen to miss, so its service level reads not measurable rather than holding. Nothing on these pages should be read as a monthly or annual attainment. This chain had not finished when the window closed, so its cycle time is a floor, not a duration — it is right-censored, and it is not counted as a breach anywhere on this platform.