End-to-end outcomes · one chain
OI-CTC-0006 — Claim to credit
One claim followed from a retailer deducts against an invoice to the deduction is settled or recovered by credit, across every function and tower it touched. more
State
Closed
Every stage of the service was found and the last one finished inside the sampled week.
Chain cycle
3.5 d
Wall clock, first stage start to last stage end
Of which waiting
39.1 h
47% of the chain was queue, not work
Cost to serve
$25.83
2 touches over 3 stages
A person intervened
1×
At one stage, marked below
Match confidence
0.76
Inferred
What this chain is, and how sure we are it is one chain
Identity, counterparty and the correlation key
The unit
Ferrostore Wholesale Club
Mexico · Latin America · MXN
Started Mon, Aug 10, 06:58, ended Thu, Aug 13, 18:53.
How the stages were joined
Inferred · 0.76
The chain crosses a system boundary, but both sides name parties from a materially overlapping master, so it was matched on party, market, region and lag plausibility.
A chain is only as sure as its weakest join, so the figure above is the minimum across the 2 joins below, not their average.
How much of the service ran
3 / 3
3 functions · 2 towers
Every stage the service defines was found for this unit.
The chain, stage by stage
3 stages · 39.1 h waiting · 44.8 h in work
01Deduction taken
CG-O2C-001173Deduction and chargeback claimerp-fiCust SvcO2C
The chain starts here. more
In work
4.9 h
Touches
0
Handling
touchless
Join
Origin
On the document
$111
Handoff wait before this stage: 24.0 h — nothing was being done to the claim for that time.
02Promotion checked a person intervened
CG-A2L-014850Trade promotion plancrmMarketingA2LGrace Mutiso
The document crosses from erp-fi into crm, where no reference survives. more
In work
33.6 h
Touches
2
Handling
assisted
Join
Inferred 0.76
On the document
$99,124
Handoff wait before this stage: 15.1 h — nothing was being done to the claim for that time.
03Credit issued
CG-O2C-000405Credit memoerp-fiFinanceO2C
The document crosses from crm into erp-fi, where no reference survives. more
In work
6.3 h
Touches
0
Handling
touchless
Join
Inferred 0.76
On the document
$4,862
The amounts in the right-hand column are what each document carried, and they are deliberately not added up — the same money is written down once at each of the 3 stages this claim passed through. This service counts value once, at deduction taken, which puts $111 against this chain.
Where a person intervened
1 of 3 stages were not touchless
Promotion checked
assisted
Grace Mutiso · Marketing · Awareness-to-Lead · 2 touches over 33.6 h
Across the 3 complete chains of this service the median is 1, so this one sits on the middle. A stage counts here when its handling is assisted or manual; touchless stages are excluded.
What the time and the money went on
The chain decomposed
Waiting
39.1 h
47% of elapsed time
In work
44.8 h
53% of elapsed time
Waiting and work are an exhaustive split of the 3.5 d this chain took — every hour is in one bucket or the other. The longest single wait was 24.0 h before promotion checked.
Cost to serve, $25.83
2 touches at 11 minutes of loaded time each$21.27
3 stages of inference and system cost$4.56
Cost to serve is modeled from the touches the ledger recorded, not billed from a timesheet. more
No stage on this chain raised an exception.
The same chain for the whole week, as a distribution
3 complete claim to credit chains, 10–16 August 2026
this chain sits at the 33rd percentile
1
1
1
3.5 dten equal bands of chain cycle time5.0 d
Median chain
3.9 d
p25 3.7 d · p75 4.5 d
Slowest tenth
4.8 d
worst seen 5.0 d
Median waiting
45.1 h
48% of the median chain is queue
Median cost
$25.83
p90 $25.83
The mean of 4.1 d sits above the median of 3.9 d, which is why the distribution is drawn rather than reported as an average: the gap between the median and the slowest tenth is 19.4 h, and it is that tail, not the average, that customers of this service actually feel. The commitment is 504 hours; no chain started early enough in a one-week window to be judged against it.
The ledger behind these chains is one week, 10 to 16 August 2026, which is 168 hours. A chain that had not finished when the week ended is open, not late: the week simply stopped watching it. A chain whose commitment falls after the end of the week could never have been seen to miss, so its service level reads not measurable rather than holding. Nothing on these pages should be read as a monthly or annual attainment. This chain both started and finished inside that week, so its cycle time is a measurement.