Sub-function
Order Promising
Owns promise work end to end inside Supply Chain. more
Estate rating
BBB
75 / 100
Promising is a calculation against live supply and runs touchless. more
Agents
8
Lines
3
Units / wk
5,643
Timetable vs actual
20.0h → 22.2h
Cost / unit
$13
was $42
Run-rate saving
$8.6M
annualized at this volume
The 8 agents running this sub-function
Grouped by what they are for, not by where they sit. more
Order Promising Orchestrator
Owns the order promising lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A4 · escalates to Escalates to Director, Order Promising when the unit falls outside the decision envelope or confidence drops below the floor.
Available-to-Promise Agent
Runs the repeatable portion of order promising inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Order Promising when the unit falls outside the decision envelope or confidence drops below the floor.
Date Commit Agent
Runs the repeatable portion of order promising inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Order Promising when the unit falls outside the decision envelope or confidence drops below the floor.
Capable-to-Promise Agent
Executes the order promising step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Order Promising when the unit falls outside the decision envelope or confidence drops below the floor.
Substitution Agent
Executes the order promising step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Order Promising when the unit falls outside the decision envelope or confidence drops below the floor.
Promise Accuracy Agent
Executes the order promising step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Order Promising when the unit falls outside the decision envelope or confidence drops below the floor.
Promise Policy Agent
Holds the rules that bind every other agent in order promising. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Order Promising Challenger Agent
Adversarial reviewer for order promising. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A4 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into cross-function process redesign.
Lines running in this sub-function
Each line is a workflow. more
Strategy positions this sub-function holds
An agent that only executes is a robot. more
Order Promising Operating Position
In challengev3Is the current cost per promise defensible against external comparators once inference spend is counted in full?
Hold the ceiling at A4 for order promising. more
confidence
80%
The challenge — Order Promising Challenger Agent
Order Promising Challenger Agent argues the recommendation leans on 5 quarters of data from a period with no volume shock. more
Break conditions
- ·Override rate rises above 14 percent for two consecutive months
- ·Cost per promise stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No independent test of the control evidence behind the touchless rate
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $85k run rate | Known and priced. Cedes ground if comparators move faster. | live |
| Raise the ceiling one level now | $219k to build controls | Override rate is 4 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $963k transition | Loses local context. Rework risk on the cases that are hardest to recover. | under review |
Policy register
The rules the agents above are bound by. more
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| SC9-POL-200 | Order Promising Decision Envelope Agents in this lane may act without a human when the promise sits inside the stated value, risk and confidence envelope. more binds 5 agents · APAC | envelope | Promise Policy Agent | Director, Order Promising | v5.5 | Active |
| SC9-POL-201 | Order Promising Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more binds 5 agents · LATAM · US | evidence | Promise Policy Agent | Director, Order Promising | v3.4 | Active |
| SC9-POL-202 | Order Promising Escalation Rule Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. more binds 5 agents · Global · EU | escalation | Promise Policy Agent | Director, Order Promising | v3.0 | Active |
| SC9-POL-203 | Order Promising Autonomy Ceiling The ceiling for this lane is 90 on the platform scale. more binds 5 agents · Global | ceiling | Promise Policy Agent | Director, Order Promising | v5.0 | Active |