Sub-function
Executive Support
Owns executive request work end to end inside Administration. Runs 3 lines across 18 stations, drains the repeatable share into no shared tower, and holds 1 human gates.
Estate rating
BBB
70 / 100
Scheduling and briefing prep are near-fully agentic. Judgment about who gets executive time is a relationship decision that stays human.
Agents
9
Lines
3
Units / wk
13,854
Timetable vs actual
18.0h → 19.1h
Cost / unit
$18
was $51
Run-rate saving
$23.7M
annualized at this volume
The 9 agents running this sub-function
Grouped by what they are for, not by where they sit. The agent org is process-shaped.
Executive Support Orchestrator
Owns the executive support lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A3 · escalates to Escalates to Chief of Staff, Corporate when the unit falls outside the decision envelope or confidence drops below the floor.
Calendar Optimization Agent
Executes the executive support step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A3 · escalates to Escalates to Chief of Staff, Corporate when the unit falls outside the decision envelope or confidence drops below the floor.
Briefing Pack Agent
Executes the executive support step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A3 · escalates to Escalates to Chief of Staff, Corporate when the unit falls outside the decision envelope or confidence drops below the floor.
Travel Coordination Agent
Executes the executive support step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A3 · escalates to Escalates to Chief of Staff, Corporate when the unit falls outside the decision envelope or confidence drops below the floor.
Correspondence Triage Agent
Executes the executive support step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A3 · escalates to Escalates to Chief of Staff, Corporate when the unit falls outside the decision envelope or confidence drops below the floor.
Action Tracking Agent
Executes the executive support step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A3 · escalates to Escalates to Chief of Staff, Corporate when the unit falls outside the decision envelope or confidence drops below the floor.
Stakeholder Map Agent
Executes the executive support step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A3 · escalates to Escalates to Chief of Staff, Corporate when the unit falls outside the decision envelope or confidence drops below the floor.
Executive Support Policy Agent
Holds the rules that bind every other agent in executive support. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A3 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Executive Support Challenger Agent
Adversarial reviewer for executive support. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A3 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into cross-function process redesign.
Lines running in this sub-function
Each line is a workflow. Click a line to walk it station by station.
Strategy positions this sub-function holds
An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.
Executive Support Operating Position
Ratifiedv1What operating shape carries twice the current executive request volume without adding headcount, and what breaks first if we are wrong?
Hold the ceiling at A3 for executive support. Scheduling and briefing prep are near-fully agentic. Judgment about who gets executive time is a relationship decision that stays human. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
confidence
74%
The challenge — Executive Support Challenger Agent
Executive Support Challenger Agent argues the recommendation leans on 2 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 13 percent for two consecutive months
- ·Cost per executive request stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $19k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $340k run rate | Known and priced. Cedes ground if comparators move faster. | not selected |
| Raise the ceiling one level now | $1580k to build controls | Override rate is 13 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $152k transition | Loses local context. Rework risk on the cases that are hardest to recover. | selected |
Ratified 9 months ago. Measured since: cost per executive request fell 11 percent against a forecast of 26 percent.
Policy register
The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| AD4-POL-200 | Executive Support Decision Envelope Agents in this lane may act without a human when the executive request sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock. binds 6 agents · APAC | envelope | Executive Support Policy Agent | Chief of Staff, Corporate | v4.1 | Active |
| AD4-POL-201 | Executive Support Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision. binds 6 agents · EU · UK | evidence | Executive Support Policy Agent | Chief of Staff, Corporate | v4.1 | Active |