Revenue Growth Management · renewals-and-churn-ops Renewals & Churn Ops
Churn Signal Agent
observe agent in the observe layer, owned by Ibrahim Sy (Director, IT Service Management). more
The ladder
Where this agent sits, how far it is allowed to go and what the next rung would cost.
Nothing on file. This agent was already running when the gate went live on Mar 3, 2026.
- ·Independent evaluation review by someone outside the team that built the agent
- ·Ninety days at delegated with the full override record intact
- ·Kill switch tested on this agent, with a date and a measured stop time
- ·Named owner for every exception class this agent can raise
- ·Executive sign-off recorded against the accountable function leader
This agent was already running at this stage when the lifecycle gate was introduced. more
Any single priority-one exception attributed to the agent, an evaluation regression beyond the tolerance band, or a service-level breach attributed twice in a quarter returns it to delegated automatically.
Wired to a live threshold. It fires and moves the agent down without anyone deciding to.
Running at a stage it reached before the gate existed. more
Transition history
Each entry names who decided, what they held and whether a rule or a person made the call.
No transitions recorded. This agent predates the gate, which went live on Mar 3, 2026. It reached its current stage before anyone was keeping a record, and that absence is why it is frozen rather than shown as compliant.
Evaluation record
The golden set this agent is measured against, and every run scored against it.
Nothing has been written that this agent can be tested against. more
Every evaluation on this page ran against golden sets we wrote ourselves, on a modeled estate. more
This agent has no golden set, so there is nothing here to score. The record shows an absence rather than a pass, which is the honest reading: an untested agent is not a safe agent that has not been checked yet, it is an agent whose behavior nobody has established.