Sub-function
CRM Data Stewardship
Owns record work end to end inside Revenue Growth Management. more
Estate rating
A
81 / 100
The highest-autonomy sub-function in the revenue stack. more
Agents
8
Lines
3
Units / wk
12,025
Timetable vs actual
12.4h → 13.4h
Cost / unit
$14
was $45
Run-rate saving
$19.4M
annualized at this volume
The 8 agents running this sub-function
Grouped by what they are for, not by where they sit. more
Data Stewardship Orchestrator
Owns the crm data stewardship lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A4 · escalates to Escalates to Director, Revenue Data when the unit falls outside the decision envelope or confidence drops below the floor.
Duplicate Detection Agent
Watches crm data stewardship continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
ceiling A4 · escalates to Escalates to Director, Revenue Data when the unit falls outside the decision envelope or confidence drops below the floor.
Enrichment Agent
Executes the crm data stewardship step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Revenue Data when the unit falls outside the decision envelope or confidence drops below the floor.
Hierarchy Resolution Agent
Executes the crm data stewardship step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Revenue Data when the unit falls outside the decision envelope or confidence drops below the floor.
Ownership Reconciliation Agent
Executes the crm data stewardship step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Director, Revenue Data when the unit falls outside the decision envelope or confidence drops below the floor.
Field Completeness Agent
Runs the repeatable portion of crm data stewardship inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Director, Revenue Data when the unit falls outside the decision envelope or confidence drops below the floor.
Data Policy Agent
Holds the rules that bind every other agent in crm data stewardship. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
CRM Data Stewardship Challenger Agent
Adversarial reviewer for crm data stewardship. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A4 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into data stewardship and evidence quality.
Lines running in this sub-function
Each line is a workflow. more
Strategy positions this sub-function holds
An agent that only executes is a robot. more
CRM Data Stewardship Operating Position
Draftv1What operating shape carries twice the current record volume without adding headcount, and what breaks first if we are wrong?
Hold the ceiling at A4 for crm data stewardship. more
confidence
77%
The challenge — CRM Data Stewardship Challenger Agent
CRM Data Stewardship Challenger Agent argues the recommendation leans on 3 quarters of data from a period with no volume shock. more
Break conditions
- ·Override rate rises above 16 percent for two consecutive months
- ·Cost per record stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $41k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $566k run rate | Known and priced. Cedes ground if comparators move faster. | live |
| Raise the ceiling one level now | $864k to build controls | Override rate is 12 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $457k transition | Loses local context. Rework risk on the cases that are hardest to recover. | under review |
Policy register
The rules the agents above are bound by. more
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| RO1-POL-200 | CRM Data Stewardship Decision Envelope Agents in this lane may act without a human when the record sits inside the stated value, risk and confidence envelope. more binds 4 agents · EU · UK | envelope | Data Policy Agent | Director, Revenue Data | v2.0 | Superseded |
| RO1-POL-201 | CRM Data Stewardship Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. more binds 4 agents · Global · EU | evidence | Data Policy Agent | Director, Revenue Data | v4.8 | Active |