LensReading which lens this session carries.
Legal/Compliance & Ethics

Sub-function

Compliance & Ethics

Owns compliance case work end to end inside Legal. Runs 3 lines across 18 stations, drains the repeatable share into the LEGAL tower, and holds 4 human gates.

orchestrator Compliance Orchestratorhuman owner Chief Compliance Officer routes into legal

Estate rating

BBB

73 / 100

autonomy 67%cap 76%

Screening and attestation run at scale without humans. Every sanctions hit and every ethics report is handled by a named person — an agent must never close a whistleblower case.

Agents

9

Lines

3

Units / wk

16,344

Timetable vs actual

17.8h → 20.1h

Cost / unit

$5.37

was $17

Run-rate saving

$9.8M

annualized at this volume

The 9 agents running this sub-function

Grouped by what they are for, not by where they sit. The agent org is process-shaped.

OrchestratorOwns the queue and arbitrates between desks.

Compliance Orchestrator

Owns the compliance & ethics lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.

ObserveA371 / 24h91%6% ovr$9.03/task

ceiling A3 · escalates to Escalates to Chief Compliance Officer when the unit falls outside the decision envelope or confidence drops below the floor.

AI GBSRuns the shared transaction spine.

Policy Attestation Agent

Runs the repeatable portion of compliance & ethics inside the shared transaction spine at spine cost and spine controls.

AI GBSA31,596 / 24h97%1% ovr$0.43/task

ceiling A3 · escalates to Escalates to Chief Compliance Officer when the unit falls outside the decision envelope or confidence drops below the floor.

TaskExecutes stations on a line.

Conflict of Interest Agent

Executes the compliance & ethics step it owns, posts its evidence, and hands the unit to the next stage.

WorkflowA32,498 / 24h97%6% ovr$0.34/task

ceiling A3 · escalates to Escalates to Chief Compliance Officer when the unit falls outside the decision envelope or confidence drops below the floor.

Gifts & Hospitality Agent

Executes the compliance & ethics step it owns, posts its evidence, and hands the unit to the next stage.

WorkflowA31,598 / 24h89%8% ovr$0.46/task

ceiling A3 · escalates to Escalates to Chief Compliance Officer when the unit falls outside the decision envelope or confidence drops below the floor.

Whistleblower Triage Agent

Executes the compliance & ethics step it owns, posts its evidence, and hands the unit to the next stage.

WorkflowA31,255 / 24h91%3% ovr$0.13/task

ceiling A3 · escalates to Escalates to Chief Compliance Officer when the unit falls outside the decision envelope or confidence drops below the floor.

Training Compliance Agent

Executes the compliance & ethics step it owns, posts its evidence, and hands the unit to the next stage.

WorkflowA32,458 / 24h90%8% ovr$0.38/task

ceiling A3 · escalates to Escalates to Chief Compliance Officer when the unit falls outside the decision envelope or confidence drops below the floor.

PolicyAuthors and versions the binding rules.

Third-party Screening Agent

Holds the rules that bind every other agent in compliance & ethics. Versions them, tests them against live decisions, and blocks work that breaches them.

PolicyA2185 / 24h93%10% ovr$7.76/task

ceiling A3 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.

Compliance Policy Agent

Holds the rules that bind every other agent in compliance & ethics. Versions them, tests them against live decisions, and blocks work that breaches them.

PolicyA268 / 24h87%14% ovr$1.78/task

ceiling A3 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.

ChallengerPaid to disagree before a human has to.

Compliance & Ethics Challenger Agent

Adversarial reviewer for compliance & ethics. Argues the opposite case on every position and flags where the evidence does not carry the claim.

StrategyA2164 / 24h96%5% ovr$5.11/task

ceiling A3 · escalates to Escalates when a ratified position is still running against a break condition it flagged.

Estate rating breakdown

Seven control dimensions. Judgment readiness runs against autonomy on purpose.

Control Coverage73
Evidence Quality66
Override Discipline80
Data Integrity74
Recovery Readiness72
Cost Transparency84
Judgment Readiness63

People

What the humans stopped doing, and what they do now.

headcount on this work83.862.8 FTE

Redeployed into control design and independent testing.

inference cost per unit$0.60

Lines running in this sub-function

Each line is a workflow. Click a line to walk it station by station.

15 clear4 evidenced2 held
LG4AAnnual Attestation CycleTransactional · 6 stations

Scope population

1 live

Issue

3 live

Chase

1 live

Escalate non-completion

2 live

Certify

14 q

Evidence file

1 live

LG4BThird-party ScreeningTransactional · 6 stations

Trigger

14 q

Screen sanctions

1 live

Score risk

1 live

Clear in-policy

1 live

Escalate hit

0 q

Record

1 live

LG4CEthics Case IntakeTransactional · 6 stations

Receive report

3 live

Anonymize

1 live

Classify severity

2 live

Assign investigator

9 q

Track

1 live

Close

2 live

Strategy positions this sub-function holds

An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.

LG4-POS-100

Compliance & Ethics Operating Position

Ratifiedv4

Is the current cost per compliance case defensible against external comparators once inference spend is counted in full?

Hold the ceiling at A3 for compliance & ethics. Screening and attestation run at scale without humans. Every sanctions hit and every ethics report is handled by a named person — an agent must never close a whistleblower case. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.

confidence

76%

The challenge — Compliance & Ethics Challenger Agent

Compliance & Ethics Challenger Agent argues the recommendation leans on 4 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.

Break conditions

  • ·Override rate rises above 15 percent for two consecutive months
  • ·Cost per compliance case stops falling while volume keeps rising
  • ·A control failure in this lane reaches a customer or a regulator

Evidence gaps

  • ·No external comparator on a like-for-like unit definition
  • ·Exception cases under $19k are sampled, not fully measured
Alternative consideredCostRiskVerdict
Hold the current position$860k run rateKnown and priced. Cedes ground if comparators move faster.not selected
Raise the ceiling one level now$1257k to build controlsOverride rate is 5 percent; raising the ceiling before that settles imports the error into production.rejected on evidence
Move the exception tail to the spine$1058k transitionLoses local context. Rework risk on the cases that are hardest to recover.selected
authored by Compliance Orchestratorratifier Chief Compliance Officer3 stated assumptions
outcome held

Ratified 6 months ago. Measured since: cost per compliance case fell 34 percent against a forecast of 34 percent.

Policy register

The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.

RefRuleScopeOwner agentApproved byVersionStatus
LG4-POL-200

Compliance & Ethics Decision Envelope

Agents in this lane may act without a human when the compliance case sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.

binds 5 agents · Global · EU

envelopeThird-party Screening AgentChief Compliance Officerv3.3under review
LG4-POL-201

Compliance & Ethics Evidence Standard

Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision.

binds 5 agents · Global

evidenceThird-party Screening AgentChief Compliance Officerv4.8Active
LG4-POL-202

Compliance & Ethics Escalation Rule

Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. Chief Compliance Officer owns the response clock.

binds 5 agents · EU · UK · US

escalationThird-party Screening AgentChief Compliance Officerv2.9Active
LG4-POL-203

Compliance & Ethics Autonomy Ceiling

The ceiling for this lane is 76 on the platform scale. Screening and attestation run at scale without humans. Every sanctions hit and every ethics report is handled by a named person — an agent must never close a whistleblower case. The ceiling is a governance decision, not a technical limit, and only Chief Compliance Officer can propose moving it.

binds 5 agents · US · Canada

ceilingThird-party Screening AgentChief Compliance Officerv5.3under review